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The human touch in an AI-driven customer experience

When a customer can't tell whether they're talking to AI or a human, does it matter? The answer may surprise you: what matters most is not who — or what — is on the other end, but whether the interaction feels understood. By Julian Dawkins, principal product marketing...

Team-building days won’t fix dysfunctional teams

Organisations frequently respond to a struggling team by arranging an off-site, a social event or another team-building activity. These experiences may be enjoyable, but they are unlikely to fix the everyday relationship patterns that prevent people from speaking...

SAP puts the autonomous enterprise to work

SAP showcased the Autonomous Enterprise in action at SAP Connect, demonstrating how Joule Work and Joule Assistants generate value for customers across every line of business. “This is a breakthrough moment for business AI,” says Christian Klein, CEO of SAP. “The...

Revenue to hit $1bn as quantum breakthroughs advance

Worldwide, quantum computing revenue is projected to total $1,1-billion in 2027, according to Gartner. “Nations and businesses have scaled spending in quantum literacy, patents, partnerships, and early use-case exploration,” says Gaurav Gupta, vice-president analyst...

Service Desk Agent I

We are seeking a proactive and customer-focused Service Desk Agent I, providing first-level technical support and troubleshooting to ensure seamless IT operations. Skilled in resolving issues efficiently, assisting users with software and hardware concerns, and...

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HP buys Humane’s AI tech for $116m

HP Inc has announced a definitive agreement to acquire key AI capabilities from Humane, including its AI-powered platform Cosmos, skilled technical talent, and intellectual property with more than 300 patents and patent applications. "This investment will rapidly...

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Africa’s economy shows signs of strengthening

Africa’s economic performance is showing signs of improvement but remains vulnerable to global shocks, according to the 2025 Macroeconomic Performance and Outlook (MEO) report from the African Development Bank. The report, unveiled on the sidelines of the 38th...

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MTN Partners with the Eastern Cape SAPS

MTN has announced a strategic partnership with the Eastern Cape Provincial Police Board and Eastern Cape Community Police Forum (CPF) to protect critical network infrastructure which has seen an average of 71 vandalism incidents over the past six months. The...

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