Human customer service is still alive and well
By 2028, not one of the Fortune 500 companies will have fully eliminated human customer service, according to Gartner. Despite widespread speculation surrounding the replacement of customer service jobs with AI agents, Gartner experts say that a completely agentless...
Mind your password – and other cyber vulnerabilities
Passwords provide access to our digital identities, enabling us to bank online, order products, and communicate with potential customers via social media. A secure password, or even better, two-factor authentication, is therefore crucial for keeping your online...
Digital-first CX transforms customer service delivery
Contact centres have been undergoing a profound transformation in recent years, steadily making way for the broader concept of customer experience (CX). As a result, contact centres are evolving from relying solely on human agents to incorporating AI agents, from...
Rethinking peer review in the AI era
Peer review is the foundation of scholarly integrity. It safeguards the accuracy, credibility, and transparency of academic publishing. Yet in 2025, peer review is under increasing pressure: growing submission volumes, tighter timelines, and the ethical complexities...
NEC XON expands in-country hybrid cloud capability across Africa
NEC XON has announced an Africa-wide extension of the in-country or hybrid cloud capability it recently launched with Emtel in Mauritius. The cloud capability gives enterprises and public institutions in Mauritius (and across the continent) access to secure, locally...
Top emerging technologies to support autonomous business
Gartner has unveiled its 2025 Hype Cycle for Emerging Technologies with many of the top technology innovations to watch this year supporting the new autonomous business era - including machine customers, AI agents, decision intelligence, and programmable money....
HR can safeguard your organisation against FIC violations
In February 2023, South Africa was placed on the Financial Action Task Force’s (FATF) “grey list” after the global watchdog found shortcomings in how the country implemented anti-money laundering (AML) and counter-terrorism financing (CTF) standards. By Sameer...
Illicit cigarettes starve SA’s fiscus of billions
South Africa was once hailed as a leader in tobacco control. From 1994 to 2009, sharp increases in excise taxes, combined with measures such as advertising bans and smoke-free legislation, reduced smoking rates, improved public health, and delivered strong revenue...
Storage at the edge improves IIoT data analysis from IIot
The Industrial Internet of Things (IIoT) is transforming how industries gather, interpret, and act on data. Machines and sensors are becoming increasingly smart and interconnected. By Christophe Vaissade, OEM sales director EMEA, embedded and cloud market at Sandisk...
NASA analysis shows Sun’s activity ramping up
The Sun has become increasingly active since 2008, a new NASA study shows. Solar activity is known to fluctuate in cycles of 11 years, but there are longer-term variations that can last decades. Case in point: Since the 1980s, the amount of solar activity had been...
The e-waste EPR is our economic and environmental future
For decades, South Africa has grappled with a mounting challenge: an ever-growing mountain of electronic waste. While other nations have long had established systems to manage this complex waste stream, we have been playing catch-up. By Ashley du Plooy, CEO of ERA The...
Senior Frontend Software Engineer (React/Angular/Vue & JavaScript/TypeScript) (CPT Onsite)
ENVIRONMENT:BUILD & lead a Frontend team while raising the bar on customer-facing interfaces as the next Senior Frontend Software Engineer wanted by a cutting-edge FinTech company providing cloud-native software to optimise the processing of financial...