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The human touch in an AI-driven customer experience

When a customer can't tell whether they're talking to AI or a human, does it matter? The answer may surprise you: what matters most is not who — or what — is on the other end, but whether the interaction feels understood. By Julian Dawkins, principal product marketing...

Team-building days won’t fix dysfunctional teams

Organisations frequently respond to a struggling team by arranging an off-site, a social event or another team-building activity. These experiences may be enjoyable, but they are unlikely to fix the everyday relationship patterns that prevent people from speaking...

SAP puts the autonomous enterprise to work

SAP showcased the Autonomous Enterprise in action at SAP Connect, demonstrating how Joule Work and Joule Assistants generate value for customers across every line of business. “This is a breakthrough moment for business AI,” says Christian Klein, CEO of SAP. “The...

Revenue to hit $1bn as quantum breakthroughs advance

Worldwide, quantum computing revenue is projected to total $1,1-billion in 2027, according to Gartner. “Nations and businesses have scaled spending in quantum literacy, patents, partnerships, and early use-case exploration,” says Gaurav Gupta, vice-president analyst...

Microsoft Specialist – Durbanville (CPT)

ENVIRONMENT:A South African company operating in the energy, oil, and gas sector is seeking an experienced Microsoft Specialist to take ownership of the administration, governance, and ongoing optimisation of their Microsoft 365 and Azure environments. The role...

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Mega-rotation out of Big Tech is on the cards

Mega-rotation out of Big Tech is going to be a major theme for investors for the rest of 2026. This is the prediction from Nigel Green, CEO of deVere Group, as investors accelerate a broad shift away from concentrated positions in mega-cap technology stocks and into...

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Fuel bills won’t recover as quickly as they rose

South African organisations are undergoing the most severe fuel price shock in recent years driven by the Strait of Hormuz crisis and the Iran-US-Israel conflict. Despite this week’s decreases, different grades of fuel are still R4 to R6 higher than what they were in...

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