Global PC shipments still on a downturn
Global PC shipments declined 13,4% YoY during the second quarter of 2023, according to preliminary results from the International Data Corporation (IDC) Worldwide Quarterly Personal Computing Device Tracker. This was the sixth consecutive quarter of contraction...
Few HR leaders implementing generative AI
Only around 5% of HR leaders report their function has already implemented generative AI, while another 9% reported they are currently conducting generative AI pilots, according to a new survey of 105 HR leaders from Gartner. "More than half of HR leaders surveyed by...
High-effort’ customer service transitions impact CX
Sixty-two percent of customer service channel transitions are "high-effort" for customers, according to Gartner, which adds that less than half of customers who experience a high-effort transition will use self-service again for their next interaction. A Gartner...
Why Threads is a genuine threat to Twitter
With the new Threads social media platform on the rise - destined, some say, to reshape how we communicate, promote brands, and engage with each other - an exciting new era is seemingly underway. "Among the launch of numerous social media platforms over the years,...
Check Point raises security concerns over Google Bard
With the slew of generative AI intelligent platforms emerging, starting with ChatGPT, Check Point Research (CPR ) recently conducted a security analysis of the latest one - Google Bard - and did a comparative analysis vis-à-vis ChatGPT. What the security experts found...
Africa still prone to phishing, but training cuts risk
More than one in three of corporate employees in Africa are vulnerable to phishing attacks and social engineering scams. However, regular training can significantly reduce their chances of falling victim to such cyber threats. This is among the key findings of...
Google Bard launches in Swahili
Google has announced the expansion of Bard, its conversational AI service, to 40 new languages including Swahili - the first African language to be included and 59 new countries and territories. With the expansion, Bard is now available in most of the world, including...
The critical role of AI in safeguarding the digital realm
The rapid growth of data and technology infrastructures in our digital era has opened us up to the possibility of sophisticated cybersecurity threats. However, amidst these challenges, artificial intelligence (AI) offers a glimmer of hope by providing advanced tools...
Edge computing unleashed: designing the ideal edge solution
With a projected global compound annual growth rate (CAGR) of 17,8%, edge technology is reshaping the digital landscape, offering enhanced user experiences, reduced latency and improved security. By Andrea Ferro, vice-president: channel for Vertiv in EMEA As edge...
KPMG and Microsoft agree to focus on AI
KPMG and Microsoft have announced a significant expansion of their global relationship that will reshape professional services across a number of business-critical areas including workforce modernisation, safe and secure development, and use of artificial intelligence...
Mukuru pioneers Naira bank top-ups
Mukuru has introduced its pioneering Naira bank top-up feature for customers in Nigeria, becoming what is believed to be the first remittance company in Africa to re-introduce Naira payouts directly into bank accounts in Nigeria. In a move that aims to address...
HealthDart aims to bring tech-enabled efficiency to SA healthcare
You don't need statistics to tell you there are severe inefficiencies in the South African healthcare system. You just need to look at the long queues at clinics and hospitals. Or if you're fortunate enough to afford private healthcare, try and make an appointment...