Modern businesses deliver exceptional CX across multiple touch points
The events over the past two years have seen a shift in how brands and consumers interact and engage with each other, with rapid growth in e-commerce necessitating the need for underlying digital transformation within organisations. By Heath Turner, digital platforms...
African economic growth expected to outpace global forecast
Africa is set to outperform the rest of the world in economic growth over the next two years, with real gross domestic product (GDP) averaging around 4% in 2023 and 2024. This is higher than projected global averages of 2,7% and 3,2%, according to the African...
Amid a global energy crisis, the world should look to Africa
Amid the climate, energy and geopolitical crises that have been raging for some years now, it is time the world looked to Africa for energy. This is according to Samia Suluhu Hassan, president of Tanzania, speaking at a session on "Repowering the World" at the 53rd...
In search of an open and inclusive metaverse
The International Telecommunication Union (ITU) has established an expert focus group to work towards international technical standards for the metaverse. The focus group offers a venue to start laying the groundwork for technical standards that can help create an...
Phishing emails still popular with hackers
Phishing emails continue to be one of the most common and effective methods to maliciously impact a variety of organisations around the world - everyone is a potential victim. Cybercriminals constantly refine their strategies to outsmart end users and organisations by...
Geopolitical instability raises threat of catastrophic cyberattack
Geopolitical instability is exacerbating the risk of catastrophic cyberattacks, according to the Global Cybersecurity Outlook 2023 report, which was launched at the World Economic Forum Annual Meeting 2023 in Davos. Over 93% of cybersecurity experts and 86% of...
Personalisation, data security, speed drive customer loyalty amid uncertainty
A new global survey of 5000 consumers reveals critical changes to consumer spending amid inflation and economic uncertainty. These findings highlight current sentiment on spending and what it will take to earn consumer loyalty in 2023. Retail, travel, hospitality,...
2023 will see media blackmail, fake data leaks, more attacks via clouds
Cybercriminals will use media to blackmail organisations, alleged data leaks, and purchasing initial access to previously compromised companies on the darknet. These are among the threats that large business and government structures should prepare for in 2023,...
New 100-day goal set for faster, equitable pandemic response
Six years after its founding and three years after Covid-19 broke out in China, leading members of the Coalition for Epidemic Preparedness and Innovations (CEPI) and world leaders gathered at the 53rd World Economic Forum Annual Meeting in Davos to discuss what key...
AI helps to fight wildfires
A dramatic rise in the frequency and severity of wildfires is undermining efforts to reduce carbon dioxide (CO2) emissions in combating climate change. According to the United Nations Environment Programme (UNEP), 30% of the world's population is exposed to deadly...
With Earth at a tipping point, action is needed
The Greenland icesheet is warming four times faster than the planet as a whole, triggering a domino effect of interconnected disasters that threaten the viability of Earth's life-support systems on which human civilization depends, participants were told at a session...
Urgent action needed as world faces ‘category 5 storm’
In a wide-ranging address that touched on the most critical issues of our time, UN Secretary-General António Guterres has urged leaders gathered at the World Economic Forum meeting to take urgent action. Taking note of a range of critical threats facing the world,...