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Make your AI policy fit for purpose

Kathy Gibson reports  – Somethings artificial intelligence (AI) makes mistakes – and the consequences could be dire. But when this happens, organisations can’t simply pass off the mistake as a technical error and move on. Because when the AI messes up, the...

The future of customer service is automated, but it must retain a human heart

Customer self-service is not a new phenomenon; it’s just much easier than in years gone by. By Kelvin Brown, customer operations executive at Telviva Yet, despite this, everyone reading this will relate to being “trapped” in a seemingly never-ending loop in contact...

Banks are still missing the links between fraud and money laundering

Financial institutions are increasingly integrating their fraud and anti-money laundering (AML) systems, but intelligence and governance gaps remain. New fraud and AML convergence research from Datos Insights, commissioned by data and AI leader SAS, finds 86% report...

Binance breach will usher in new phase for protecting wealth

The $6,3-billion Binance hack opens a new chapter in the fight to protect wealth, with AI handing criminals the speed to empty an exchange in minutes, warns Nigel Green, CEO of deVere Group. His comments come as Binance, the world’s largest crypto exchange, reveals...

External enterprise storage grows 2,1%

According to the International Data Corporation (IDC) Worldwide Quarterly Enterprise Storage Systems Tracker, the external OEM enterprise storage systems (ESS) market grew 2,1% year-over-year (YoY) in the third quarter of 2025 reaching $8-billion in vendor revenue....

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Scammers are phishing for Stranger Things fans

As the anticipated final season of Stranger Things begins streaming, Kaspersky cybersecurity experts are alerting fans to a wave of scams designed to exploit their excitement. Fraudsters are offering downloads of the new episodes or posing as if they can provide free...

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Business travel’s hot list for 2026

Business travel in 2025 was characterised by disruption: regional conflict, extreme weather, strikes and - most recently - an unexpected Airbus software update which grounded more than 6 000 flights worldwide. On a positive note, business travel is showing strong...

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Seasonal attacks define trends for Q1

Each year, South Africa experiences a rise in cybercrime during the festive season. By Ameera Cassoojee, cybersecurity sales specialist at Cisco South Africa Although most public warnings focus on consumers, the underlying tactics are the same ones that drive many of...

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Private equity focuses on cybersecurity, AI risks

Venture capital and mid-market private equity firms are focusing on the growing regulatory challenges from cybersecurity and AI, according to new research for global asset service provider Ocorian. Around three out of four (75%) believe cybersecurity compliance issues...

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Navigating cybersecurity in 2026

For years, the cybersecurity industry has warned that threats are becoming ‘more sophisticated’. By Beth Miller, field CISO at Mimecast In reality, attackers aren’t getting smarter, they’re simply leveraging new tech to exploit the same long-standing vulnerabilities...

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