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Make your AI policy fit for purpose

Kathy Gibson reports  – Somethings artificial intelligence (AI) makes mistakes – and the consequences could be dire. But when this happens, organisations can’t simply pass off the mistake as a technical error and move on. Because when the AI messes up, the...

The future of customer service is automated, but it must retain a human heart

Customer self-service is not a new phenomenon; it’s just much easier than in years gone by. By Kelvin Brown, customer operations executive at Telviva Yet, despite this, everyone reading this will relate to being “trapped” in a seemingly never-ending loop in contact...

Banks are still missing the links between fraud and money laundering

Financial institutions are increasingly integrating their fraud and anti-money laundering (AML) systems, but intelligence and governance gaps remain. New fraud and AML convergence research from Datos Insights, commissioned by data and AI leader SAS, finds 86% report...

Binance breach will usher in new phase for protecting wealth

The $6,3-billion Binance hack opens a new chapter in the fight to protect wealth, with AI handing criminals the speed to empty an exchange in minutes, warns Nigel Green, CEO of deVere Group. His comments come as Binance, the world’s largest crypto exchange, reveals...

Most employees are excited to use AI at work

A significant 65% of employees said they are excited about using AI at work, according to a survey by Gartner. While C-suite executives often attribute AI’s lack of added business value to workforce resistance to adopting AI tools, that isn’t the case. According to a...

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Steep increase in server market revenue

According to the International Data Corporation (IDC) Worldwide Quarterly Server Tracker, the server market reached a record $112,4-billion dollars in revenue during the third quarter of the year. This quarter showed another high double digit-growth rate by reaching a...

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Security trends and predictions for the next year

2025 has been a year defined by sustained pressure on industrial environments mirrored by increasingly complex global threat dynamics. According to the new Kaspersky Security Bulletin report, the share of ICS computers attacked with malware remained high, hovering...

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