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Legal risks in AI-driven customer service, inventory management, back-office support

The use of artificial intelligence (AI) in retail continues to generate discussion. This is largely due to the benefits that retailers have realised by using the technology across various parts of the business value chain. By Wendy Tembedza, partner at Webber Wentzel...

Cyber risk drives need for closer look at data recovery plans

Neglecting proper data recovery planning is increasing risk for organisations across Africa – particularly small and medium-sized businesses. So says Mark Govender, Senior Systems Engineer at Veeam, who specialises in data recovery and disaster recovery planning and...

In safety-critical industries, real-time communication is a life-saving tool

In South Africa’s most labour-intensive and safety-critical industries – mining, security, and manufacturing – workplace safety is often only as strong as the speed and clarity of communication. In environments where risks escalate in seconds, real-time communication...

AI and scams are driving up insurance risk

Recently a LinkedIn post went viral in which a woman faked her own car accident. She used AI to generate images of her “smashed” car, bruises on her face from her “injuries”, as well as a believable car crash scene and an authentic-looking receipt. The point of the...

Building the security baseline

At any given moment, a cybercrime victim is losing around R3.5 million a day, according to Action Fraud in the UK. The Cyber Security Breaches Survey 2019 found that 60% of medium firms and 61% of large firms deny that they have been attacked and yet 25% of those that...

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Failure to innovate could spell the end

The overall risk readiness for the Top 10 risks identified in Aon's 2019 Global Risk Management survey has dropped from 53% in 2017 to 51% in 2019.  Failure to innovate and meet customer needs is one of the top 10risks, at number nine, with participants in the survey...

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