Aug 26, 2014
The importance of information security and technology risk management keeps on growing, but many risk and security professionals continue to struggle with non-IT executive communication. Gartner vice-president and distinguished analyst Paul Proctor says that one of...
Jul 10, 2014
The contact centre of today is made up of various communication and management solutions. Despite this inherent complexity, it’s essential that the contact centre does not stand isolated as a silo within the business, says Jeff Bowyer, sales and marketing manager at...
May 21, 2014
We all know that sinking feeling when you follow up on an outstanding deadline (that’s now overdue and urgent) and the person says, “I didn’t receive the e-mail”. While e-mails are probably less likely to disappear into the ether than they are to be...
Apr 15, 2014
MTN South Africa has introduced a flat rate of 79c per minute across all networks for its prepaid customers, effective immediately. “At MTN we pride ourselves on listening to the voices of our customers and understanding their needs, especially in tough times,”...
Apr 14, 2014
Effective communication that reaches all employees across the business is the best way to help position a company to meet its goals. The days of ivory tower-like managerial approaches where all information is provided on a need-to-know basis and goals are...
