Jul 1, 2026
Fraud dispute resolution is often manual and can take weeks. Research shows 73% of customers say their loyalty is heavily influenced by how fraud is handled. While customer satisfaction and retention may largely lie in the ambit of the CMO, a large part of the...
Jun 30, 2026
Kandua, a wholly owned Santam subsidiary, has announced the launch of Jess, an artificial Intelligence (AI) powered home companion aimed at improving trust, safety and certainty in the home services sector. Jess is a conversational AI interface that brings to life the...
Jun 24, 2026
Visa, in partnership with First National Bank (FNB) and Rand Merchant Bank (RMB), have announced the launch of Visa Commercial Pay (VCP) in South Africa. Visa Commercial Pay is a fully integrated business-to-business (B2B) payment solution designed to simplify how...
Jun 23, 2026
South Africa continues to face a rising cancer burden, with many diagnoses still only occurring at advanced stages when treatment becomes more complex and outcomes less favourable. While awareness efforts have made progress, significant gaps remain, particularly among...
Jun 22, 2026
South Africa’s ambitions for a more efficient, citizen‑centric public sector are well documented. Yet across government, the real constraint is often not policy or technology, but rather capacity in having skilled individuals inside departments who can turn digital...
Jun 19, 2026
For years, banks have modernised around channels. For example, mobile apps became better, onboarding became faster and customer engagement became more personalised. These improvements matter because customers feel them every day. But there is a more difficult shift...
