Africa’s election cycle puts service delivery under the spotlight

Africa’s election cycle puts service delivery under the spotlight

African governments face two powerful converging forces this year: a rapid acceleration in digital government initiatives, and one of the most intense election cycles in the continent’s recent history. By Lance Williams, public sector lead at SAP Africa At least 24...

Cyber governance central to effective enterprise risk management

Across many organisations, cyber governance is still treated as a parallel discipline to enterprise risk management rather than a core component of it. By Ryan Boyes, senior security administrator at Galix This separation is difficult to sustain, as information...

Banks have digitised the wrong things, and customers are paying for it

Technology has advanced. Human needs haven’t. The industry has confused removing friction with delivering care, writes Bradley Elliott, CEO of RelyComply. Your chatbot just told a grieving widow to check the FAQ. Somewhere, a product team celebrated the deflection...

Data and AI can enable a proactive government

For decades, public service delivery has largely followed a reactive model: citizens identify a need, submit an application, and wait for a response. By Ntsako Baloyi, data and AI lead, and Varaidzo Mureriwa, MD in the health and public service business at Accenture,...