Retailers must now earn the trust of AI agents, not just shoppers

Retailers must now earn the trust of AI agents, not just shoppers

Retailers are losing direct control of the customer journey as shoppers hand the path to purchase over to autonomous AI agents. By Linda Saunders, country manager and senior director: solution engineering Africa at Salesforce Salesforce’s Fourth Edition State of...

Limpopo aims to strengthen public service delivery

The Limpopo Provincial Government, Telkom and BCX are advancing the province’s digital transformation agenda through a R3-million digital connectivity pilot aimed at strengthening critical public-service infrastructure and enabling improved healthcare, education and...

Onafriq joins FINASA

Onafriq, Africa’s largest payments network, has joined the Fintech Association of South Africa (FINASA) as an enterprise member. The membership comes at a time when South Africa is strengthening its position as a gateway for payments flowing into and across the...
From insight to action: the next leap for African retail

From insight to action: the next leap for African retail

African retail is changing quickly, but not always in the ways conventional digital transformation models anticipated. By Blessed Hwaire, value advisor: retail, consumer products and life sciences at SAP Africa, and Shobhit Jain, executive advisor: retail at SAP EMEA...

AI is decentralising corporate training

The e-learning market is forecast to more than triple in size this decade as employers face growing pressure to continuously reskill their workforces — but the surge in demand is also exposing a fundamental problem: organisations need to create and update training...
Peak retail season prep starts now

Peak retail season prep starts now

The online retailers who win Q4 are the ones who do the hard work in September. By the time November comes around, it is too late, writes Melinda Ellis van Zyl, enterprise sales lead of Shiprazor. Most South African digital retailers lock their systems down weeks...