Address the gender pay gap by fixing the reward system behind it

Closing the gender pay gap requires moving beyond annual statistical reporting and addressing the underlying remuneration structures that create inequality in the first place. This is according to Lindiwe Sebesho, master reward specialist and executive committee...

AI fraud is outpacing banking defences

South Africans are increasingly being targeted by AI-generated fraudsters who sound just like bank employees. However, many local banks are still struggling with legacy tech, slow change processes, limited data visibility, and a risk that is growing faster than their...

AI inference costs set to soar

AI inference costs per agentic workflow will increase more than five-fold through 2028 according to Gartner. As AI products evolve from assistive features to multistep execution, product leaders face a new margin challenge with falling model prices subsidising more...

AI is making call centres more expensive

The business process outsourcing (BPO) industry has embraced AI as a technology capable of improving operational efficiency, enhancing customer experiences, and supporting business growth. But inside South African call centres, the opposite is quietly happening,...

Jem secures $8,4m Series A to scale workforce management

Jem, the WhatsApp-based workforce management platform for deskless teams, has raised an $8,4-million Series A funding round led by global fintech investor Quona Capital. The investment will support Jem’s ongoing growth from an HR and benefits provider into a...

Industrialisation high on the SADC Summit agenda

Southern African leaders have agreed that industrialisation is key to the region’s success. Concluding the 46th Summit of SADC Heads of State and Government held over the weekend in eThekwini, South African president Cyril Ramaphosa said that, while it is important to...