Ensure your AI adds value

Kathy Gibson reports from InterSystems Summit in Sandton – The true impact of artificial intelligence (AI) could be both more and less than organisations expect. This is the word from Jonathan Tullett, research director of IDC, who explains that an AI project...

Four in five SA adults are online – only one in three shops

The next phase of e-commerce growth in South Africa depends on delivery costs, payment access, trust, and local-language services, according to the Online Retail in South Africa 2026 report. Internet access now reaches 79,1% of South African adults, yet only 34,2%...

African cities rank among world’s most enthusiastic AI adopters

London, Dubai, New York City, Washington DC, and Amsterdam top the rankings of the world’s most intelligent cities, according to new research from Boston Consulting Group (BCG), but African cities do stand out in one major aspect – AI adoption. The top ranked cities...

Local payment options key for emerging market shoppers

Consumers in the Global South are becoming major contributors to overall economic growth – but  brands need to address these shoppers’ specific needs. A new research report from dLocal, “The Next Wave of Global Consumers”, provides key insights into the shopping...

Fraudsters plumb the depths of airline complaints with new scam

A delayed flight. Missing luggage. A refund that never arrived. For frustrated customers, social media has become a direct route to customer support. They tag the company, explain the problem, and wait for a response. However, threat actors are watching those same...

Tax deadline rush gives scammers an opening

As the 23 October filing deadline for non-provisional individual taxpayers looms, many South Africans are turning their attention to outstanding tax returns – but leaving filing until the last minute could open the doors for opportunistic scammers. They are already...