Customers prefer third-party GenAI that chatbots

Customers are approximately three times more likely to use third-party GenAI tools than company-provided chatbots when resolving customer service issues, according to a survey by Gartner. A Gartner survey of 3 566 B2B and B2C customers, conducted in February and March...

Security awareness training can curb phishing

Organisations in Africa can reduce phishing susceptibility by 79% after just one year of consistent security awareness training (SAT) – despite a threat landscape increasingly powered by AI, according to new research from KnowBe4. The 2026 Phishing By Industry...

Meta adds image generation

Meta has rolled out Muse Image, its first image generation model from Meta Superintelligence Labs. Muse Image helps users create high-quality visuals, and enables a number of creative tools across Metaʼs apps. Whether starting from scratch or working with an existing...

Travellers well aware of AI security risks when planning trips

AI is highly appreciated among travellers for saving time, finding personalised recommendations, and budget-saving offers – but data security risks awareness is also high, which security experts say is a good sign. New research from Kaspersky reveals what drives...