Mar 10, 2022
The latest South African Customer Satisfaction Index (SA-csi) for Life Insurance (2021) conducted by Consulta reveals how satisfied customers are with their life insurers over the last year. The benchmark measurement for Life Insurance (2021) provides important...
Mar 9, 2022
By 2025, 75% of companies will “break up” with poor-fit customers as the cost of retaining them eclipses good-fit customer acquisition costs, according to Gartner. When “breaking up” with a poor-fit customer, organizations proactively end the...
Mar 9, 2022
After remaining unchanged at 43 points in the fourth quarter of 2021, the RMB/BER Business Confidence Index (BCI) increased to 46 in the first quarter of 2022. Although this is just below the neutral-50 mark reached in the second half of last year, the latest reading...
Mar 9, 2022
Despite the gender gap and the impact of the Covid-19 pandemic, women in South Africa are making progress as entrepreneurs, indicating a strong will and determination to survive. This is according to the latest Mastercard Index of Women Entrepreneurs Index (MIWE),...
Mar 9, 2022
The litany of serious governance failures laid bare in the published elements of the Zondo Report is a wake-up for South Africa, and remuneration issues are at the heart of the problem – and it’s solution. This is according to Dr Mark Bussin, executive...
Mar 9, 2022
The rate people defaulted on their loans for the first time improved in the fourth quarter of 2021, according to Experian South Africa’s Consumer Default Index (CDI). People defaulted on their loans at a lower rate than the fourth quarter of the previous year,...
