Data points to SA shoppers moving online

Leading up to Black Friday 2021, there was widespread speculation about what South African retailers should expect from what is traditionally America’s biggest shopping day, but which has now been widely adopted locally. There were two schools of thought. The...

Wireless LAN out of stock as WiFi 6 orders grow

WiFi 6 orders were “through the roof’ but the wireless LAN market is “out of stock”, as supply constraints hampered 3Q 2021 sales of several US-based wireless LAN manufacturers. This is according to a recently published report by Dell’Oro...

Double-digit decline for hardcopy peripheral shipments

The worldwide hardcopy peripherals market declined 20,4% year over year in the third quarter of 2021 (3Q21) to nearly 21-million units shipped. Manufacturing constraints and logistical issues were the main causes for most brands to not have enough inventory to fulfill...

Attacks on financial organisations set to increase in 2022

In 2022, state-sponsored groups are expected to target the cryptocurrency industry, while cybercriminals will take advantage of investors by fabricating rogue wallet with backdoors included. On top of that, there is likely to be a growth of attacks against payment...

Startup support, access to markets key for African innovation

Over the course of 2021, African tech startups raised $4,42-billion in funding – almost double the record-breaking $2,4-billion raised in the previous year. “With investment in African innovation increasing, so too has the demand for hands-on support and...
Lonely customers are turning to call centres for human contact

Lonely customers are turning to call centres for human contact

By 2026, 75% of customers who call customer service and support organisations will do so out of loneliness, not because they have a customer service issue, according to Gartner. This will affect service and support leaders’ priority of migrating customers to...