Jun 10, 2025
A massive 60% of customer service agents fail to promote self-service options, according to a survey by Gartner. A Gartner survey of 5 801 customers conducted in January and February 2025 revealed that despite the potential benefits of self-service, when agents do...
Jun 9, 2025
NASA’s James Webb Space Telescope recently imaged the Sombrero Galaxy with its NIRCam (Near-Infrared Camera). The image shows dust from the galaxy’s outer ring blocking stellar light from stars within the galaxy. In the central region of the galaxy, the roughly 2 000...
Jun 9, 2025
Gartner predicts that organisations will develop 80% of generative AI (GenAI) business applications on their existing data management platforms by 2028 – reducing the complexity and time required to deliver these applications by 50%. “Building GenAI business...
Jun 9, 2025
The global digital twins market is expected to grow at a compound annual growth rate (CAGR) of 35,6% from $5-billion in 2019 to $154-billion by 2030, according to forecasts from GlobalData. Digital twins are increasingly transforming industries such as manufacturing,...
Jun 9, 2025
Global Network Security revenue reached $6,2-billion in 1Q 2025, expanding 12% year-on-year, according to new research from Dell’Oro Group. The application security and delivery (AS&D) submarket – encompassing Web Application Firewalls (WAF) and Application...
Jun 9, 2025
Pick n Pay is celebrating an environmental milestone: its Reverse Vending Machines (RVM) customer recycling initiative has now diverted over 1,1-million plastic and packaging recyclable items from landfill. Since launching the pilot in 2018, the RVM initiative has...
