Agentic AI could solve common CX issues

By 2029, agentic AI will autonomously resolve 80% of common customer service issues without human intervention, leading to a 30% reduction in operational costs, according to Gartner. Agentic AI is poised to revolutionise the way service interactions are conducted....

Evolving Trojan targets trusted platforms

Check Point Software Technologies has released its Global Threat Index for February 2025, highlighting the rise of AsyncRAT, a remote access Trojan (RAT) that continues to evolve as a serious threat within the cyber landscape. Once again, Ethiopia retained its top...

EMEA to increase enterprise IoT spend

The Worldwide Internet of Things Spending Guide  by International Data Corporation anticipate that internet of things (IoT) spending in Europe, the Middle East, and Africa (EMEA) is in for an 11% compound annual growth rate (CAGR) between 2023-2028. Western Europe...

Most CFOs plan to pass on tariff costs

Fifty-nine percent of chief financial officers (CFOs) expect their organisations to absorb less than 10% of tariff impact in their cost-base, according to a poll taken last week by Gartner. Meanwhile, 41% of CFOs expect to absorb on average 49% of tariff increase...

SideWinder APT pivots to nuclear infrastructure targets

Kaspersky researchers have tracked a shift in focus for the advanced persistent threat (APT) group SideWinder toward nuclear power facilities in South Asia, marking a significant escalation in targeted espionage. The threat actor has simultaneously expanded operations...

Cloud-friendly network security solutions up by 18%

The Network Security market rebounded significantly in 4Q 2024, growing 9% year-over-year (Y/Y), according to a new Dell’Oro report. For 2024, the market eclipsed $24-billion, with SaaS and virtual-based solutions achieving robust 18% growth, offsetting a 2% decline...