Jun 18, 2025
By 2027, 50% of organisations that expected to significantly reduce their customer service workforce will abandon these plans, according to Gartner. This shift comes as many companies struggle to achieve their “agent-less” staffing goals, highlighting the complexities...
Jun 18, 2025
Following the departure of Doug Woolley last month, Habib Mahakian has been appointed as vice-president and MD of Dell Technologies South Africa, expanding on his current role as vice-president: emerging markets. At a time when AI and digital transformation are...
Jun 18, 2025
Newly-emerged hacktivist group DieNet has claimed responsibility for more than 60 distributed denial-of-service (DDoS) attacks in just two months, including its most recent and widely reported action: the global disruption of X (formerly Twitter). The DieNet group...
Jun 18, 2025
Last week, the Financial Sector Conduct Authority (FSCA) issued an urgent warning about sophisticated scams targeting traders. Fraudsters are now using deepfake videos to impersonate well-known business leaders, officials, and brokers to lure South Africans into fake...
Jun 18, 2025
Huawei Digital Power Sub-Saharan Africa has been selected as the exclusive original equipment manufacturer (OEM) partner for the Palabora Mining Company (PMC) solar and battery energy storage system (BESS) project, a flagship initiative led by the Mzansi Energy...
Jun 18, 2025
TransUnion Africa, in partnership with MTN and its digital platform business, Chenosis, has launched TransUnion Telco Data Score, a new credit scoring solution that uses mobile phone call data records to help South Africans with limited or no formal credit history...
