AI should enable, not replace, customer service employees

Leaders are looking to self-service and emerging technologies like generative AI to reduce the need for agents and generate greater returns. High-quality assisted service is increasingly expensive and difficult to provide as organisations struggle to attract and...

Healthy growth for digital healthcare SCM

The global digital healthcare supply chain management market is forecast to reach $5,4-billion by 2030 – growing at a CAGR of 9% from 2024 to 2030 – according to a new report by Grand View Research. Major factors driving the market growth include adopting...

Smart city technologies continue to shape cities of tomorrow

IoT specialist Berg Insight has released the latest edition of its comprehensive smart city technology report comprising in-depth studies of five key technology areas: smart street lighting; smart parking; smart waste collection; urban air quality monitoring; and...

IBM inks MoU with Spain to advance AI strategy

The Government of Spain and IBM have signed a Memorandum of Understanding (MoU) to promote their collaboration in the field of Artificial Intelligence (AI) and AI supercomputing; advance the development and practical deployment of open, ethical and responsible...
March is 10th month in a row to break heat records

March is 10th month in a row to break heat records

Global record-breaking heat continues as March 2024 has come in as the hottest month on record – making it the 10th in a row. The Copernicus Climate Change Service (C3S), implemented by the European Centre for Medium-Range Weather Forecasts on behalf of the European...

PC shipments return to growth and pre-pandemic volumes

After two years of decline, the worldwide traditional PC market returned to growth during the first quarter of 2024 (1Q24) with 59,8-million shipments, growing 1,5% year over year, according to preliminary results from the International Data Corporation (IDC)...