Aug 18, 2015
The International Avaya Users Group (IAUG) has announced the annual South African Chapter Conference 2015, accommodating 200 Avaya solutions and services users in South Africa and Africa. It will take place from 23 to 26 August 2015 at the Legend Golf and Safari...
Jul 30, 2015
Digital Solutions Group, this weekend, was awarded the Best Independent Contact Centre award in the regional BPeSA awards ceremony. This award recognises outstanding contribution, achievement and best practice within the contact centre sector locally, within a...
Jul 1, 2015
Jasco Enterprise, a proud partner of Presence Technology, announces the availability of the new Presence IVR Software module (Interactive Voice Response) designed to improve customer contact. One of the features of the Presence IVR software module includes a “strategy...
Jun 18, 2015
Jasco has announced the latest update to its DataVoice Coach solution, a quality management and training programme aimed at the contact centre market. DataVoice Coach v5.1 features several usability and workflow enhancements, introduced to the solution as a result of...
Jun 15, 2015
Interactive Intelligence Group has been positioned as a Leader in the Gartner 2015 Magic Quadrant for Contact Centre Infrastructure, Worldwide report. According to Gartner, Leaders in this report are “high-viability vendors with broad portfolios, significant market...
Jun 11, 2015
Jasco has announced the latest update to its DataVoice Screen Recording solution, a tool to capture and record events as they happen on a computer screen. DataVoice Screen Recording 2.1 incorporates support for multiple screens, increased recording capacity, support...
