Aug 11, 2021
Capitec, South Africa’s leading digital bank with over 15 million banking clients, had an urgent need to migrate their client care and helpdesk call centres to the cloud. Circumstances did not allow for a traditional cloud migration project (that could take...
Jul 21, 2021
Global communications company Infobip, together with illation, has been selected to provide a WhatsApp for Business Application Programme Interface (API) and chatbot solution for Leroy Merlin’s contact centre. The collaboration and joint implementation allow...
Apr 19, 2021
Clickatell has launched Chat Flow, a new product that enables organisations to easily create, edit, test, and manage chat commerce communications across multiple channels. With Chat Flow, companies deploy turnkey user experiences with little or no-code requirements...
Apr 8, 2021
While almost everyone has heard the phrase: “This call may be recorded for quality control purposes,” while waiting to speak to a business service representative or call centre operator, businesses are starting to appreciate that the effective and...
Mar 26, 2021
No single organisation – whether government, corporate or civil society – can solve South Africa’s unemployment crisis alone. With nearly two-thirds (63,2%) of the country’s young people not in work or education, a co-ordinated effort is...
Feb 24, 2021
TransUnion has announced the opening of a new Global Capability Centre in South Africa to provide support to clients around the world, creating numerous new jobs in the process. The new virtual centre, which will be headed by veteran business process outsourcing (BPO)...
