Oct 17, 2019
Lufthansa InTouch, the customer service network of the Lufthansa Group, has marked a 20-year milestone in South Africa. Acting as a central touchpoint between airlines, passengers and aviation businesses, the Cape Town office was one of the first international...
Sep 25, 2019
Dell Technologies is introducing a portfolio of all-new Dell EMC PowerEdge servers, new Ready Solutions for High-Performance Computing (HPC), and simplified management integrations with leading software and public cloud providers, all designed to address the demands...
Sep 17, 2019
Helping young work-seekers change their lives for the better is all in a day’s work for Harambee contact centre agent Thapelo Kwenane, but his dedication and amazing results have seen him awarded international recognition and the title of CX Hero at the Genesys...
Jun 18, 2019
Saicom Voice Services has launched an intelligent virtual agent offering to automate common interactions between its clients and their customers. Developed by Inference Solutions and integrated across its Broadsoft platform, the virtual agent platform allows Saicom to...
Feb 12, 2019
Johannesburg-based DataVoice – an original equipment manufacturer (OEM) of interaction recording and management solutions – is looking at international expansion to offset the harsh realities of the local market and plans to continue to unlock growth by...
Feb 5, 2019
Current debt collections procedures often produce small returns on investment in large call centres, exacerbated by SMS costs, and protracted action plans. “Looking at the collections cascade from probability of contact to probability of payment,...
