Feb 24, 2021
TransUnion has announced the opening of a new Global Capability Centre in South Africa to provide support to clients around the world, creating numerous new jobs in the process. The new virtual centre, which will be headed by veteran business process outsourcing (BPO)...
Jul 22, 2020
Clickatell has launched Chat Desk, a digital contact centre solution that helps agents resolve customer queries and obtain customer insights in real-time using chat channels for live agent support. The solution addresses the growing consumer demand for easy and...
Jun 11, 2020
Conversations, a new contact centre solution enabling businesses to integrate the world’s most popular communication channels, has been launched by Infobip. Conversations is the scalable digital cloud contact centre solution that enables businesses to deliver...
Mar 12, 2020
Genesys Cloud is now available in AWS Marketplace, a digital catalogue with thousands of software listings from independent software vendors. With the availability of Genesys Cloud in AWS Marketplace, customers can benefit from simplified sourcing and contracting as...
Feb 7, 2020
With customer experience considered a significant factor in driving customer loyalty and retention, companies must do more to ensure their call centres are up to the task. This is where innovative technologies such as artificial intelligence (AI) and robotic process...
Oct 17, 2019
Lufthansa InTouch, the customer service network of the Lufthansa Group, has marked a 20-year milestone in South Africa. Acting as a central touchpoint between airlines, passengers and aviation businesses, the Cape Town office was one of the first international...
