Jun 18, 2019
Saicom Voice Services has launched an intelligent virtual agent offering to automate common interactions between its clients and their customers. Developed by Inference Solutions and integrated across its Broadsoft platform, the virtual agent platform allows Saicom to...
Feb 12, 2019
Johannesburg-based DataVoice – an original equipment manufacturer (OEM) of interaction recording and management solutions – is looking at international expansion to offset the harsh realities of the local market and plans to continue to unlock growth by...
Feb 5, 2019
Current debt collections procedures often produce small returns on investment in large call centres, exacerbated by SMS costs, and protracted action plans. “Looking at the collections cascade from probability of contact to probability of payment,...
Jul 20, 2018
Registered financial service provider RCS has launched their own chatbot, an omnichannel artificial intelligence (AI) solution created for customer communication and satisfaction. The chatbot is a tool allowing RCS to learn more about its customers through the...
Jun 12, 2018
Avaya Holdings has been positioned as a Leader in the 2018 Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide, marking the 17th time it has been in the position. Companies in the Leaders quadrant of the Gartner Magic Quadrant are defined as...
May 9, 2018
Harambee Youth Employment Accelerator has been named a global trailblazer in customer experience innovation, receiving the CX Game Changer Award by Genesys. Almost 100 nominations were received from around the world and vetted by an executive panel of judges and...
