May 7, 2018
Vox, is partnering with Ocular Technologies to deliver O!Connect, a hosted contact centre solution for small to mid-sized businesses. Natalie van der Merwe, senior product manager: telephony at Vox, comments: “A contact centre solution built specifically for the...
Apr 30, 2018
Local employment levels will receive a welcome boost of 84 new jobs, thanks to the launch of an offshore contact centre in South Africa. Silver Top Taxis in Australia, in partnership with Merchants, has launched the new customer service operation in a bid to...
Apr 26, 2018
Avaya Holdings and Afiniti, a provider of AI-based behavioral pairing solutions, have announced a strategic partnership to improve enterprise customer experience and contact centre performance by integrating artificial intelligence (AI) into contact center routing...
Jan 26, 2018
Wynand Smit, CEO of Inovo, writes that companies find themselves in the unenviable position of having to recoup debts owed to them by consumers to maintain profitability, and this is likely to increase in 2018. Collecting debts can be managed in two ways: the first...
Nov 1, 2017
Sunjveer Panday, sales manager of South African financial services provider Talksure, walked away with the title of Best Sales Manager at the 2017 Top Ranking Performers Global Awards. Sunjveer received gold at the 2017 EMEA (European, Middle-Eastern, and African)...
Oct 4, 2017
In line with its brand promise to enable its clients to See Money Differently, Nedbank has prioritised innovation as a vital cornerstone on which it delivers value to its clients. The bank is especially committed to leveraging digital innovation as a means of...
