Sep 4, 2017
On-demand customer experience and digital solutions company, DSG, has celebrated adding yet another contact centre award to its pedigree, having won The Best Technology Innovation and Best Use of Social Media in a Contact Centre and being nominated second for Best...
May 9, 2017
Aspect Software has announced Aspect Via WFM, the cloud-based version of Aspect’s market-leading workforce management solution. Aspect Via, the company’s Customer Engagement Centre (CEC) and the backbone of Aspect’s cloud portfolio, is a complete set of customer...
Apr 7, 2017
Aspect Software is celebrating the European launch of its 100% cloud-based Customer Engagement Centre (CEC) platform, Aspect Via. Available to all verticals in the UK and Europe, Aspect Via’s launch marks the company’s aggressive global expansion plans....
Apr 6, 2017
Aspect Software has strengthened its commitment to its work in banking fraud prevention and mobile banking, by becoming a service provider member of the GSMA. Representing the interests of mobile network operators worldwide, the GSMA connects hundreds of stakeholders...
Mar 28, 2017
New Telco SA’s carrier-neutral Midrand data centre has been selected by Internet service and premier fibre provider, XDSL, as a Point of Presence on their rapidly expanding network. The data centre provides XDSL with the ideal platform to further extend their...
Feb 9, 2017
At the annual IT Expo in Fort Lauderdale, CallCabinet launched the newest enhancements to its flexible, cloud-based interaction system Atmos in the form of Atmos PLUS. The additions to CallCabinet’s award-winning compliant call recording solution enable...
