Apr 19, 2020
Staying in touch with what customers and employees are saying about their experiences with brands has never been more important than now. Customer experience management software company, inQuba, is tracking customer Covid-19 feedback across the world. Using advanced...
Feb 12, 2020
Suppliers and contractors in the construction industry may be under the impression that their sales teams are bringing in sufficient revenue, but the truth is their sales strategy is probably costing the business a lot more than they think. This is according to...
Jan 6, 2020
Global security group dormakaba has created a virtual headquarters set in the Italian Alps. The Virtual Design Centre lets customers, employees, and other stakeholders immerse themselves in the company’s products in a new and innovative way. Through virtual...
Dec 9, 2019
Shoppers at Makro’s 22 South African outlets and online store will now experience instant customer care and service by directly connecting with the retailer on WhatsApp. Features available in Makro’s chat offering include tracking orders, viewing current catalogues,...
Nov 21, 2019
DHL Express has launched a Multi-Channel Tool (MCT) that allows customers to interact with DHL Express via live chat and specialised email services. Hennie Heymans, CEO of DHL Express sub-Saharan Africa, says customers benefit from quicker response times and by...
Nov 1, 2019
Globetom, an agile business technology company, and Radixx International, an airline merchandising and distribution platform business, have partnered to create Radixx Insight, an artificial intelligence (AI) and machine learning (ML) platform that optimises airline...
