Speed tests not an accurate CX measure

Using a speed test to indicate the likely experience of an Internet customer is like trying to gauge a car’s performance simply by looking at its speedometer. That’s according to Huge Networks Commercial Director, Rad Jankovic, who says there are other...

Dimension Data opens client experience centre

Dimension Data has opened what it believes to be a first of its kind in South Africa, the Dimension Data Client Experience Centre, located at the Campus in Johannesburg. The centre offers an innovative and interactive experience that aims to serve as a platform where...

DHL debuts new mobile app

DHL Express has launched a new mobile platform that will allow its customers in sub-Saharan Africa to track and coordinate the delivery of their shipments with greater ease and convenience. This is according to Hennie Heymans, CEO of DHL Express Sub Saharan Africa,...

Iress simplifies Xplan for users

Iress will release the first of several planned updates to thousands of users this Friday aimed at making Xplan simpler to use and for users to have greater access to its rich functionality. The changes to advice software platform Xplan follow more than 12 months of...

Adobe, Software AG partner on customer experience management

Adobe and Software AG have announced a partnership to help companies transform their customer experience management (CXM) by bringing together customer data from across multiple enterprise systems into a centralised and actionable real-time customer profile. Adobe and...

Dimension Data introduces next-generation managed services

Dimension Data has announced the launch of its next-generation global managed services to help clients simplify the management and operation of their technology. Dimension Data’s Managed Services Platform now offers near real-time insight and reporting, managing...