Jan 7, 2025
IT Service Management (ITSM) has transitioned from a back-office function to a central component of success in today’s digitally driven business environment. By Muggie van Staden, MD of Obsidian Systems Traditionally, ITSM is relied on to ensure IT systems run...
Apr 12, 2022
Mining is the cornerstone of South Africa’s economy. In FY2021 the sector contributed R985,3-billion to the country’s GDP while creating and/or sustaining roughly 2,3-million direct and indirect jobs. It is thus essential to have digitally-driven health...
Apr 14, 2021
Customers rightly expect to be digitally connected with organisations at all times. By Michelle Slabbert, IT service management at Standard Bank Group Advances in technology have enabled businesses to provide services to people at their convenience and not based on...
Aug 17, 2020
BMC has announced the local availability of the BMC Helix Platform in South Africa, according to its distributor New Island Technologies. The announcement of the in-country roll-out of BMC Helix, provides partners and customers access to the first cloud-native,...
May 28, 2019
Professional Provident Society (PPS), a South Africa specialised insurance services company, has aligned its IT teams with customer engagement software provider Freshworks. PPS uses Freshservice, the IT Services Management (ITSM) software from Freshworks to ensure...
Oct 26, 2018
Now more than ever before, organisations need timely, accurate data to support everyday operations and business growth. By Michael Willemse, head of technical implementation at Infovest An inability to capitalise on data assets could have far-reaching effects, such as...
