Feb 7, 2020
Following a period of legal limbo, the government notified employers that the parental leave laws that were promulgated in November 2018 would take effect from 1 January 2020. By Rob Cooper, chairman of the Payroll Authors Group of South Africa, and host of the Sage...
Feb 7, 2020
Irrespective of industry sector, 81% of customers want to take matters into their own hands and solve queries before reaching out to a contact centre agent. By Wynand Smit, CEO of Inovo In fact, 67% of people prefer self-service over speaking to a company...
Feb 7, 2020
With customer experience considered a significant factor in driving customer loyalty and retention, companies must do more to ensure their call centres are up to the task. This is where innovative technologies such as artificial intelligence (AI) and robotic process...
Feb 6, 2020
The world as we know it is becoming more digital than ever, and this is just the beginning. By Nicolas Blixell, vice-president of Ericsson Middle East and Africa Emerging technologies are opening up new opportunities that were unimaginable just a few years ago and...
Feb 6, 2020
Indigo Broadband has been appointed the authorised sub-Saharan distributor of television white spaces (TVWS) network systems developed by Carlson Wireless of Eureka, California. Broadband networks that operate in the TVWS allow cost-effective connectivity for...
Feb 6, 2020
The retail sector has arguably been one of the most heavily affected by the global shift toward digital everything. By Gary Allemann, MD of Master Data Management The rise of e-commerce means customers are no longer visiting physical stores the way they did. They now...
