DX continues to disrupt customer experience

Over the last few years, digital transformation has been one of the biggest buzzwords in business and with organisations understanding the benefits that technologies such as AI, IoT and big-data analytics can bring, projects have been executed, bringing improved...

Top customer experience trends for 2019

2018 has indeed been a tough year for South African businesses. Many organisations have faced closing their doors or reinventing themselves in order to remain in business. Lizette Akker, customer experience management lead and associate partner at IQbusiness Now more...

Pixma TS704 is Canon’s smallest 5-ink printer

Canon Europe has announced its smallest five-ink single function printer. The Canon PIXMA TS704, designed for the home or small office, includes a 350-sheet capacity across a 2-way paper feed, an array of connectivity options (including Amazon Alexa[1] and Google...

Software AG ranked as iPaaS And hybrid integration Platform leader

Software AG has been named a Leader by Forrester Research in its report “The Forrester Wave: Strategic iPaas and Hybrid Integration Platforms, Q1 2019”. In the report, Software AG received the top score in the Current Offering category and the highest...

Seven reasons businesses should promote flexible working

What hours did you work yesterday? Chances are, it wasn’t 9-5. By Paul Burrin, vice-president of Sage People The world of work as we know it is changing. With new technology making it easier to work anywhere, anytime, the traditional 9-5 is effectively dead....

Open source trends to watch for 2019

Following several mergers and acquisition this year, 2019 will see open source investments starting to pay even more dividends. Given how it has become the driving force behind much of the world’s cloud-based systems, companies need to keep a close eye on the...