May 24, 2024
In today’s fast moving digital environment and with ecommerce becoming more popular, shoppers now expect a faster, easier and more intuitive online experience. A recent report by Klarna found that 57% of Gen Z and Millennials reported that they want an even more...
May 15, 2024
With brands recognising the power of conversations, AI-driven solutions, and phygital experiences, consumers can anticipate more personalised, seamless, and satisfying engagements with businesses this year. By Andrew Egan, Africa regional sales director at Infobip As...
May 13, 2024
A good customer experience (CX) has a delicate balance between relevance and respect, data precision, and human empathy. Thanks to advancements in cloud technologies and artificial intelligence, additional opportunities are created to use CX and drive new business...
May 9, 2024
World Innovation and Creativity Day fell on 21 April, reminding us of the boundless potential inherent in human ingenuity and technological advancement writes Tamara Rajić, director of business strategy: EMEA at Infobip. Artificial intelligence (AI) stands at the...
Apr 5, 2024
In 2022, there was a 24% increase in digital banking fraud in South Africa compared to the previous year. The same research showed that cybercriminal activity accounted for more than R740 million in company losses. With banking and financial crime escalating,...
Apr 5, 2024
In a hyper-competitive business landscape, customers will opt for the business that gives them the best experience. Khosi Ncube, chief experience officer at Rentoza, unpacks the importance of CX for the modern consumer and shares her advice on how to make CX a...
