Sep 19, 2024
The concept of customer experience (CX) has shifted from customer-centricity to customer obsession, making it much more comprehensive and immersive than ever before. Where customer-centricity sets its sights on understanding and meeting customer needs, customer...
Sep 18, 2024
Organisations across industries and sectors have prioritised and are fast-tracking digital transformation all through the African continent by leveraging emerging technologies to not only ensure continuity and resiliency, but to also encourage innovation and growth....
Sep 17, 2024
As businesses adapt to a rapidly evolving digital landscape, customer communication is being reshaped by new technologies and consumer behaviours. By Xander Barnard, MD of The Messenger Network WhatsApp Business API, in particular, is emerging as a powerful tool for...
Aug 1, 2024
The rise of advanced language models like ChatGPT has ushered in a new era of human-like interactions, where chatbots can engage in natural conversations, solve complex problems, and even exhibit creative thinking. This remarkable progress has opened up a world of...
Jul 31, 2024
Like every industry, the short-term insurance industry has undergone significant tech transformation over the past decade. This change is largely driven by technological advancements, which have redefined and enhanced customer experiences, streamlined operations, and...
Jul 30, 2024
Generative AI has recently taken centre stage as a transformative tool for businesses, particularly in customer service. Often, discussions around AI in this space focus on overcoming customer service challenges. However, instead of using AI to keep customers at...
