Sep 19, 2023
While digital banking has gained widespread popularity in South Africa due to its convenience, some customers still demand one-on-one personalised interactions with financial advisors. By Dean Baker, industry team lead: BFSI Southern and East Africa at Infobip As a...
Sep 14, 2023
While digital banking has gained widespread popularity in South Africa due to its convenience, some customers still demand one-on-one personalised interactions with financial advisors. As a result, banks are responding by moving away from multichannel communication...
Sep 11, 2023
For decades, we believed that insurance was simply too complex an industry to ever go digital. By Vis Govender, co-founder of Everything.Insure and group CEO of firstEquity Group Today, digitalisation is a key driver of value, innovation, and growth in the insurance...
Sep 11, 2023
In a dynamic world dominated by digital interaction, the power of connection is undeniable. The modern business landscape demands a profound understanding of omnichannel conversations as a key player for success. By Gary Allemann, MD of Master Data Management It is...
Aug 25, 2023
The evolution of consumer expectations in the insurance industry is reshaping the traditional insurer-customer dynamic. Annalie Terblanche, chief operating officer at SilverBridge Customers are no longer satisfied with a one-size-fits-all approach; they are looking...
Aug 16, 2023
Frictionless, convenient, consistent and fast. These are the keywords that define business-to-business (B2B) customer service and, according to PwC, are the route to ensuring that the organisation raises the bar and retains customer loyalty. It is echoed by McKinsey...
