Feb 5, 2024
In an era where the ever-advancing wave of artificial intelligence (AI) and machine learning (ML) washes over every corner of our existence, we find ourselves gripped by the undeniable potential of these transformative technologies. From redefining how we communicate...
Jan 26, 2024
Communication with customers is central to any business, writes Sean Manley, national sales and account manager at GhostDraft. Managing this communication carefully is crucial, especially as the number of customers grows and the world increasingly navigates to online...
Jan 12, 2024
There is no escaping the fact that South Africa has a severe and deep-seated debt problem. By Ryan Falkenberg, co-CEO of Clevva The average household spent nearly 62% of its income on servicing debt in 2022. While that’s slightly down from the 66,1% they spent...
Dec 5, 2023
Today’s customers and employees demand a seamless digital experience. But building an outstanding digital experience that is sustainably repeatable and scalable is no small feat. By Bertrandt Delport, country host at BT South Africa In today’s distributed...
Dec 1, 2023
Take a moment and reflect on how your interactions with banks and insurance companies have changed over the past few years. By Sean Manley, national sales and account manager at GhostDraft For many years, we had become accustomed to hearing the phrases fourth...
Nov 28, 2023
Fibre network operators (FNOs) and Internet service providers (ISPs) are constantly bombarded with calls from customers and subscribers regarding their fibre internet service – the connection, its up-time, speed, etc. Who is responsible for fixing their fibre internet...
