Apr 5, 2024
In a hyper-competitive business landscape, customers will opt for the business that gives them the best experience. Khosi Ncube, chief experience officer at Rentoza, unpacks the importance of CX for the modern consumer and shares her advice on how to make CX a...
Feb 13, 2024
Customer experience has fundamentally changed. In fact, today it is in a state of constant evolution alongside the development of technologies such as generative AI, automation and personalised computing. Technology is shifting the way businesses facilitate the...
Feb 6, 2024
The importance of being a reliable partner within the public sector to navigate the digital migration journey, writes Murunwa Mashamba, senior specialist: key accounts manager at Atron Karabina. There is no doubt that building trust, establishing credibility and...
Feb 5, 2024
In an era where the ever-advancing wave of artificial intelligence (AI) and machine learning (ML) washes over every corner of our existence, we find ourselves gripped by the undeniable potential of these transformative technologies. From redefining how we communicate...
Jan 26, 2024
Communication with customers is central to any business, writes Sean Manley, national sales and account manager at GhostDraft. Managing this communication carefully is crucial, especially as the number of customers grows and the world increasingly navigates to online...
Jan 12, 2024
There is no escaping the fact that South Africa has a severe and deep-seated debt problem. By Ryan Falkenberg, co-CEO of Clevva The average household spent nearly 62% of its income on servicing debt in 2022. While that’s slightly down from the 66,1% they spent...
