CIMA toolkit boosts public sector productivity
The Chartered Institute of Management Accountants (CIMA) has today released its Public Sector Productivity Toolkit, a new practical resource to help professionals, managers, and leaders across government departments and public service organisations strengthen...
Provincial government gets data-driven delivery reporting
Intellehub has partnered with a South African provincial government to deliver a business intelligence (BI) solution that is transforming how the province’s municipalities monitor, manage, and improve service delivery. The three-year project, launched in 2023, covers...
Digital skills key for public service delivery transformation
Digital transformation in local government can dramatically improve service delivery, transparency and citizen engagement, according to research published earlier this year by Nelson Mandela University. The study, “Assessing the impact of digital technologies on...
AI and cloud technology are transforming government service delivery
In an era where digital transformation defines the relationship between governments and their citizens, South Africa finds itself at a crucial crossroads. Citizens today expect government services that match their consumer experiences - tailored, convenient, and...
Tackling the ‘big five’ border challenges
Global travel is booming again while at the same time border threats are increasing. This dual problem is putting government border agencies under tremendous pressure: they need to maintain national security while providing smooth and efficient travel flows. Yet...
Hytera supports comms upgrade for Joburg
Hytera Communications South Africa has partnered with the Johannesburg Emergency Management Services (EMS) and Johannesburg Metropolitan Police Department (JMPD) to improve communication. These public safety agencies previously relied solely on a third party...
SA rewires its future through PPPs
On 4 April 2025, the South Africa Transmission Infrastructure Investment Forum brought together key decision makers, including Minister of Electricity and Energy Dr Kgosientsho Ramokgopa, alongside industry leaders, financiers, and developers. The forum laid the...
Why SA’s public services must go fully digital by 2030
Across South Africa, public service teams work tirelessly to meet the needs of citizens – often under immense pressure and with challenging circumstances. By Gugu Nyanda, health and public service lead at Accenture, Africa While there has been meaningful progress in...
Hayo NMR helps emerging markets boost digital tax revenues
Hayo has launched its National Mobile Registry (NMR) platform to help governments in emerging markets to regulate imports and ensure a controlled entry process for mobile devices. The solution identifies and addresses illegal imports, facilitating tax enforcement and...
E-registration will reshape SA property transactions
After years of anticipation, the South African electronic deeds registration system (eDRS) launched on the 1st of April and is set to modernise property registration in the country and improve turnaround times. In a world where AI is already transforming the real...
Cybersecurity key for local by-elections
With municipal by-elections taking place across South Africa throughout 2025, attention is once again turning to the strength of local governance. By Doros Hadjizenonos, regional director at Fortinet South Africa But beyond the campaign posters and voting stations...
Digital transformation an imperative for municipalities
Municipal debt is a pressing issue in South Africa, with local governments facing significant financial distress which has resulted in a cycle of financial instability that threatens the delivery of essential services. The debt owed by municipalities totals well over...