How far is the public sector from reaching its digital destination?
"The system is down". It's a phrase that's so common in the South African lexicon that it tends to elicit eye-rolls and frustrated sighs amongst anyone trying to get service out of a department in South Africa's public sector. By Greg Gatherer, account manager at...
My Smart City platform speeds Cape Town service delivery
The My Smart City team in Cape Town is reporting improved turnaround times for the resolution of reported service delivery issues logged onto its platform in Cape Town. My Smart City has reported a four-fold improvement in resolving service delivery issues like water...
Municipal payments essential for SA’s future cities
The urban population in Africa has swelled from 15% of the total population in 1960, to over 40% in 2010 and is set to exceed 60% by 2050. It is anticipated that South Africa will follow suit. In fact, current projections indicate that an additional 19-million to...
Building trust in government through digital transformation
Government organisations around the world are being pushed to become more digital and innovate to better serve their citizens. By Greg Gatherer, account manager at Liferay Africa In South Africa, systems are frequently unavailable, fractured, and disparate. And even...
Tshwane residents to take charge in city upliftment and repair
Tshwane citizens can now assist their municipalities to see service delivery issues resolved in their wards by logging issues through the My Smart City citizen's platform. The free and independent platform was built with citizens in mind and is now available to...
Emerging markets and the bumpy ride to digitisation
Emerging markets have been following the digitisation race. However, a lack of a user-oriented approach when designing e-services has been slowing down their progress, resulting in poor user engagement and unfulfilled expectations of citizens. According to Mindaugas...
Effective border control operations can aid sustainable recovery
Governments have been wrestling with the challenges of reopening borders and restarting economies while also performing their fundamental responsibility of protecting populations and national health systems from threats related to Covid-19 and its variants. By Peter...
Cloud is key to government’s digital transformation
The hybrid cloud market is rapidly maturing and has become a central part of the transformational journey for government entities of all sizes and types. By Hamilton Ratshefola: country GM of IBM Southern Africa With 60% of South African executives reporting that...
Start with a national strategy for sustainable public service digital transformation
As the world accelerates deeper into the fourth industrial revolution, every aspect of our lives is being augmented and improved by technology. Businesses are scrambling to implement their Digital Transformation (DX) strategies to fight off disruption and remain...
Huawei partners with Gauteng to deliver 5G, Cloud and AI skills
Gauteng Premier David Makhura joined MEC for Finance and e-Government Nomantu Nkomo Ralehoko in handing out certificates to the top 25 students who completed an online youth ICT Skills Development Program offered by the Gauteng Department of e-Government, in...
Fresh thinking needed for public sector challenges
Public sector organisations are facing a multitude of new challenges and threats that are testing responses and capabilities built in a more stable world. By Talib Sadik, interim group CEO of Denel SOC Responding to this new reality requires ingenuity. There is a...
Aruba helps to enable data-driven government
Across the globe, governments are exploring ways to use data to improve the life of citizens, increase efficiency of operations, and create more innovative business models. Gathering, accessing and analysing data can assist governments with insight to implement...