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Retailers brace for the post-pandemic landscape

There is little doubt that the pandemic has transformed the retail landscape for good, with a recent Flux Trends report highlighting that worldwide e-commerce sales will exceed $5-trillion for the first time this year, accounting for more than a fifth of overall...

How to do Black Friday better than the e-commerce giants

Black Friday shopping mania has been with Mzansi for over 10 years now, writes James Bayhack, sub-Saharan Africa director at CM.com. Online retail giant Takealot launched its first Black Friday sale in 2011, generating a turnover of R1-million. Seven years later,...

Online retailers set to bolster the checkout experience with click and collect

With Covid-19 almost a thing of the past, customers continue to shop online. Over the past two and a half years, we've seen a radical shift in retail with more merchants migrating online in an effort to simulate the brick-and-mortar store experience in a virtual...

KFC opens high-tech, high-touch restaurant in Pinelands

KFC South Africa has launched a new restaurant that not only ensures a better customer experience, but is also ultra-modern and features some of the latest restaurant technology. “There is no doubt that the restaurant business as we know it has changed and as we move...

Reinventing retail through AI

The future of retail is one where artificial intelligence (AI) and machine learning (ML) will combine to deliver a customer experience unlike any other. By Tony Nkuna, senior presales solutions consultant at TechSoft International Already, the likes of 5G, the...

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Lay-bys enter the digital age

Paying for goods using the lay-by payment method has been part of the South African retail landscape for years. Then local tech start-up Payflex brought this tried and trusted payment method into the digital age, by allowing customers to buy online now and pay later...

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