Data key to helping retailers cope in challenging conditions
With lockdown regulations ending, the retail sector is finding its feet and organisations are trying balance the 'new normal' with the old. By Gary Allemann, MD of Master Data Management Regardless of the fact that South Africa has moved to level two of the national...
FNB rolls out QR code payments on Speedpoint
Consumers shopping across the country will now be able to make QR code payments (Scan to Pay) on all FNB's standalone point of sale terminals (Speedpoint devices). Thokozani Dlamini, FNB merchant services CEO, says given the challenges we are currently facing globally...
Strategies for rebuilding retail
Successful retailers are changing their approach to smarter operations, the customer experience and inventory management, writes Mark Thomson, EMEA director of retail and hospitality Solutions at Zebra Technologies. In recent years, retailers and grocers have...
Platform modernisation key for retail growth
Retailers are transforming their digital capabilities to attract new customers and stay competitive in a rapidly evolving industry. By Kirtan Sita, MD of the technology business at Accenture in Africa The global pandemic has shown us the importance of being able to...
Technology in the new FMCG main market normal
Globally, the fast-moving consumer goods (FMCG) market had to quickly adjust to the challenges that came with conducting a business in a world of social distancing, hand sanitiser and masks. By Andrew Dawson, MD of MACmobile Today, most formal retail outlets operate...
Retail in the time of Covid-19
Covid-19 has catapulted digital transformation within the South African retail landscape. But not all retailers are ready for it. Going online is no longer a nice-to-have, but an essential channel for service delivery, writes Tony Nugent, retail principal practice and...
Top benefits of ERP
The impact of the coronavirus on all areas of the economy has highlighted the need to transform traditional supply chain models. Worldwide, 75% of companies have reported supply chain disruptions as a result of Covid-19. With supply chain fragility top of mind,...
Ensure your software provider is protecting your data
In the past few years, privacy breaches around the world have made technology users conscious about the way their data is being used. By Andrew Bourne, regional manager: Africa at Zoho You only need to look at the growth of privacy-centric products like search engine...
Queue management system enables people to maintain a safe distance
RS Components (RS) has introduced the RS Pro Smart-Q queue management system, a high-quality and robust configurable beacon tower that manages the flow of customers and staff, by helping them to move around safely and efficiently in a wide range of retail, commercial...
Could agile data infrastructures save the retail sector?
Retailers have been hit hard by the current crisis. IT teams supporting struggling businesses now need to switch to maintaining critical infrastructures that support home-workers and enable online models to run efficiently. By Eran Brown, chief technology officer:...
Use technology to make shopping a delight
In our always-on world, it is no surprise that customers expect an on-demand economy, counting on companies to fulfil their product demand and service requirements immediately. By Fatima Khota, category head: POS at Rectron The Covid-19 pandemic has accelerated this...
Consumers’ expectations are changing
Covid-19 has given a whole new meaning to the customer experience. As soon as news hit of the initial 21-day lockdown period that began 27 March, customers went into overdrive with crowds gathering at retailers to stockpile supplies. Since then, buying patterns have...