Prioritise customer loyalty during the festive season
As the festive season approaches, the retail industry in South Africa is preparing for the record sales and increased demand that are characteristic of the season. While this might be the first order of business, retailers also need to prioritise and focus on...
When it’s time to pay the piper
The evolution of retail payment solutions continues apace, with Transaction Junction insisting that modern consumers should be able to undertake a wide range of transactions at the point of sale (PoS). By Craig Duggan, commercial manager at Transaction Junction Since...
Retail success in 2020 will be defined by value
As the year comes to an end, it is clear that the role and function of brick and mortar stores has fundamentally changed. By Gareth Hawkey, group CEO redPanda Software Increasingly, physical stores have to become a seamless extension of an overall customer experience...
SA’s FMCG space can learn from Kenya’s example
The simplest way of optimising route to market is through pre-sales, which then creates a predictable order and allows for the best delivery routes to be calculated. By Andrew Dawson, commercial director at MACmobile However, for much of the market in South Africa...
Network cameras combat rising risks in retail
Crime is one of the biggest challenges facing retailers in South Africa today, however using technology to prevent it could not only help retail companies stop it in its tracks, but also open up customer service opportunities. By Brendon Hall, sales manager at Axis...
Self-service coming to a store near you
JSE-listed Altron's subsidiary Altron Bytes Managed Solutions (Altron BMS) has become the only South African company accredited to provide NCR self-checkout solutions to retailers. NCR FastLane Self-Checkout (SCO) is a retail offering that allows customers to scan...
AI a welcome boost for SA’s battered retail sector
Body language reveals a lot about what is going on in a person's mind. By Vian Chinner, CEO of Xineoh Crossed arms could be a sign defensiveness, clasping your hands behind your back is said to indicate anger or apprehension, while humans apparently pull their ear...
Fujitsu, SAP debut SAP-native loss prevention solution
Fujitsu's retail solution enabling the reduction of losses at the point of sale is now available directly from SAP as a Solution Extension. This flexible, SAP-native web-based tool - part of Fujitsu's Connected Retail portfolio of offerings -flags suspicious anomalies...
Virtual reality for brands
Virtual reality (VR) has received a lot of airtime over the past few years. For retailers, in particular, the technology offers completely new ways to reach their audiences. But are we thinking about this in the right way? By Glenn Gillis, MD of Sea Monster VR is a...
Transforming the global retail coffee experience
In its quest to revolutionise how the world accesses coffee, Costa Coffee, alongside Eseye, has announved a new partnership to enable Costa Express to deploy IoT-enabled vending machines around the world. Eseye's IoT technology will help the company to achieve its...
Retailers can increase agility, operational efficiency
Retailers have always been at the forefront of each new wave of digital advancement, in an effort to accommodate the increase in both the number of customers and the ensuing volume of products and transactions. By Tony Nugent Executive, retail practice at Britehouse...
TFG ups customer shopping experience with Pure Storage
The Foschini Group (TFG) has adopted Pure Storage solutions, empowering more than 23 000 employees with the technology and tools they need to build meaningful and lasting relationships with customers while intelligently managing stock levels through the group's TFG...