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Modern retail networks are secure, simple, and ready for what’s next

When a store’s point-of-sale (POS) system stalls during a holiday rush, the impact means longer lines, frustrated shoppers, and missed sales. Peak shopping periods test more than staffing and inventory, writes Miriam Kung, product marketing leader for Cisco Networking...

Payment processing should optimise in-store profit

Payments are still mostly seen as a budget line item by most retailers. It’s a necessary annoyance that needs to be negotiated with a bank or provider and a set of terminals that needs to be as cost-effective as possible. But this misses an incredible opportunity...

The invisible shopper needs visible accountability

A recent NielsenIQ study says that 51% of US consumers now use artificial intelligence (AI) to shop. Earlier this year, Deloitte released a study of 13 500 European consumers, which found that more than half already use AI for shopping, another 27% intend to, with...

SA’s online retail opportunity hides in the trust gap

South Africans are online, but millions still do not shop online. While 79.1% of adults regularly browse the web, only 34.2% of them buy goods online, according to the new Online Retail in South Africa 2026 study. “Bridging the gap between browsing and buying depends...

The omni-channel future of retail

Imagine for a moment what an electronics and appliance retailer might look like in the not-too-distant future. A customer walks into a bricks and mortar branch to check out a Nespresso machine she’s had on her wishlist on an e-commerce website, after the retailer has...

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