Unravel the complexities of retail omnichannel communication
Implementing an effective omnichannel communication strategy can provide retailers with a distinct edge in the competitive market, but the move can also present significant challenges for businesses operating within the ever-changing landscape of modern retail. By...
Are SA retailers ready to grab the e-commerce opportunity?
Amidst general struggles for South African retailers (figures for March show that retail trade sales were down 1,6% year on year), the country is experiencing an e-commerce boom. By Joel Bronkowski, South Africa country lead at Paystack While the sector's growth at...
RFID the invisible technology powering future retail stores
Building the retail store of the future requires a fundamental shift in perspective: the withdrawal of technology from the front and centre to the background. By Peter Ludi, MD: solutions at redPanda Software The key theme for the future retail environment is a pivot...
ERP empowers the future-focused retailer
The world of retail has changed. With more and more customers now shopping online, retailers have had to come up with creative ways to bring the physical and virtual worlds together to create seamless, memorable experiences. But with this comes a great deal of...
Payment platform lessons from Black Friday
Black Friday and outages - of networks, websites and banking systems - are almost synonymous because systems crash during that time under the deluge of discount-seeking shoppers. While local businesses have learned to plan much more effectively over the years, the...
Customer delivery shouldn’t be a hassle:
A few years ago, a study by professional services network PwC showed that roughly a third of shoppers will stop buying from a brand after just one bad experience. You can only imagine the scale of that loss in monetary terms. Today's consumers demand convenience and...
Drive sales and engagement through intelligent point of sale
Modern point of sale solutions with smart value adds can make a significant difference to small business growth and customer engagement, writes Gareth Corbishley, commercial lead at Halo Dot. Most businesses, when faced with the point of sale (POS) conversation, get...
How AI can help SMB retailers compete
The global artificial intelligence (AI) market is expected to top $300-billion by 2026, with retail and banking expected to be the two major sectors driving growth. With the technology maturing so fast, small and medium retailers should be looking at how they can use...
Château Gâteaux optimises delivery process
Château Gâteaux, now in its 25th year of supplying gourmet cakes across South Africa, has optimised its delivery processes with the MultiTRAX delivery application from the Argility Technology Group (ATG). With 20 outlets and still growing, Château Gâteaux has...
People at the heart of retail training
The change the retail sector has undergone in the past decade is staggering. Particularly with the global pandemic propelling online shopping to unprecedented heights, retailers have had to adopt an omnichannel approach to meet customer expectations. Staff dare not...
How AI can help SMB retailers compete
The global artificial intelligence (AI) market is expected to top $300-billion by 2026, with retail and banking expected to be the two major sectors driving growth. With the technology maturing so fast, small and medium retailers should be looking at how they can use...
Innovative payment solutions are shaping SA’s retail sector
Today's consumers have access to a myriad of convenient experiences through mobile apps and online platforms, and they expect a similar level of ease when interacting with businesses and specifically payment interactions. Indeed, consumer demand for better and more...