Don’t expect brand loyalty in today’s retail environment
Spurred on by unpredictable market trends, changing customer behaviours, and the rise of e-commerce, businesses are having to redefine their operations. One industry in particular feeling the weight of this change is retail. Research from the PWC Global Consumer...
VALR Pay now available at Pick n Pay tills
VALR has partnered with CryptoConvert to make VALR payments available at all Pick n Pay tills throughout South Africa. This means all VALR customers will be able to use VALR Pay to spend Bitcoin for the purchase of goods and services at Pick n Pay, using the VALR...
Smart store paves the way for 21st century supermarkets
As the world's population continues on its course to reach 10-billion people by 2050, investments in sustainable food retail and storage are urgently needed to ensure we are able to feed the growing number of people on the planet. The pressure is growing, both on...
Advanced analytics deliver multiple benefits to retailers
South African retail is a competitive space, with tight margins, customers demanding great prices and more personalised offerings, and consumer spending under significant pressure. Big data analytics can be an invaluable tool for retailers seeking a competitive...
Frictionless payment experience creates merchant success
In the world of business, especially within the e-commerce sphere, the adage 'the customer is king' has never rung truer. By Wesley Fetter, product manager at Ecentric Payment Systems Today's rapidly evolving digital landscape requires businesses to provide...
Unravel the complexities of retail omnichannel communication
Implementing an effective omnichannel communication strategy can provide retailers with a distinct edge in the competitive market, but the move can also present significant challenges for businesses operating within the ever-changing landscape of modern retail. By...
Are SA retailers ready to grab the e-commerce opportunity?
Amidst general struggles for South African retailers (figures for March show that retail trade sales were down 1,6% year on year), the country is experiencing an e-commerce boom. By Joel Bronkowski, South Africa country lead at Paystack While the sector's growth at...
RFID the invisible technology powering future retail stores
Building the retail store of the future requires a fundamental shift in perspective: the withdrawal of technology from the front and centre to the background. By Peter Ludi, MD: solutions at redPanda Software The key theme for the future retail environment is a pivot...
ERP empowers the future-focused retailer
The world of retail has changed. With more and more customers now shopping online, retailers have had to come up with creative ways to bring the physical and virtual worlds together to create seamless, memorable experiences. But with this comes a great deal of...
Payment platform lessons from Black Friday
Black Friday and outages - of networks, websites and banking systems - are almost synonymous because systems crash during that time under the deluge of discount-seeking shoppers. While local businesses have learned to plan much more effectively over the years, the...
Customer delivery shouldn’t be a hassle:
A few years ago, a study by professional services network PwC showed that roughly a third of shoppers will stop buying from a brand after just one bad experience. You can only imagine the scale of that loss in monetary terms. Today's consumers demand convenience and...
Drive sales and engagement through intelligent point of sale
Modern point of sale solutions with smart value adds can make a significant difference to small business growth and customer engagement, writes Gareth Corbishley, commercial lead at Halo Dot. Most businesses, when faced with the point of sale (POS) conversation, get...