Drive sales and engagement through intelligent point of sale
Modern point of sale solutions with smart value adds can make a significant difference to small business growth and customer engagement, writes Gareth Corbishley, commercial lead at Halo Dot. Most businesses, when faced with the point of sale (POS) conversation, get...
How AI can help SMB retailers compete
The global artificial intelligence (AI) market is expected to top $300-billion by 2026, with retail and banking expected to be the two major sectors driving growth. With the technology maturing so fast, small and medium retailers should be looking at how they can use...
Château Gâteaux optimises delivery process
Château Gâteaux, now in its 25th year of supplying gourmet cakes across South Africa, has optimised its delivery processes with the MultiTRAX delivery application from the Argility Technology Group (ATG). With 20 outlets and still growing, Château Gâteaux has...
People at the heart of retail training
The change the retail sector has undergone in the past decade is staggering. Particularly with the global pandemic propelling online shopping to unprecedented heights, retailers have had to adopt an omnichannel approach to meet customer expectations. Staff dare not...
How AI can help SMB retailers compete
The global artificial intelligence (AI) market is expected to top $300-billion by 2026, with retail and banking expected to be the two major sectors driving growth. With the technology maturing so fast, small and medium retailers should be looking at how they can use...
Innovative payment solutions are shaping SA’s retail sector
Today's consumers have access to a myriad of convenient experiences through mobile apps and online platforms, and they expect a similar level of ease when interacting with businesses and specifically payment interactions. Indeed, consumer demand for better and more...
It’s time to cut through the metaverse hype
Industry reports show that almost 80% of South Africans could see themselves interacting with a brand in the metaverse in the future. While commercial applications are still in their infancy, the metaverse is set to transform how retailers and brands interact with...
Leveraging customer touchpoints is crucial for retailers
It's hardly accurate to say the world has achieved a state of normality post-pandemic - one only has to read the news to understand that we are in turbulent and changing times. But then again, during the pandemic there was a lot of talk about the "new normal",...
South Africa moves closer to frictionless payments
E-commerce shoppers have been promised a frictionless checkout for years, but new moves by the card schemes will take South African consumers a step closer. Soon, local merchants will be able to offer online shoppers a faster checkout experience giving them a seamless...
Unifying channels helps retailers tap into growth opportunities
As online retail growth pushes into double-digit territory, companies that are holding onto a purely face-to-face business model will lose out. Companies under pressure to deliver the revenue growth their investors are looking for shouldn't just be focusing on adding...
Retailers must invest in customer satisfaction
Online retail in South Africa has hit a major milestone, eclipsing R50-billion in annual sales during 2022. Research from World Wide Worx records a 40% increase in the total number of South Africans shopping online since the onset of the pandemic in 2020. Yet many...
Digital payments could boost FMCG industry
The fast-moving consumer goods (FMCG) sector contributes R1 trillion to South Africa's annual gross domestic product (roughly 20% of economic production) and employs 2,5-million people (or 16% of the country's total formal labour force). From a continental...