Digital-first CX transforms customer service delivery
Contact centres have been undergoing a profound transformation in recent years, steadily making way for the broader concept of customer experience (CX). As a result, contact centres are evolving from relying solely on human agents to incorporating AI agents, from...
Top emerging technologies to support autonomous business
Gartner has unveiled its 2025 Hype Cycle for Emerging Technologies with many of the top technology innovations to watch this year supporting the new autonomous business era - including machine customers, AI agents, decision intelligence, and programmable money....
Lazarus rises again … targeting cryptocurrency
Kaspersky’s Global Research and Analysis Team (GReAT) has uncovered a sophisticated malicious campaign by the Lazarus advanced persistent threat (APT) group targeting cryptocurrency investors worldwide. The attackers used a fake cryptogame website that exploits a...
SA needs to address toxic masculinity
The Men’s Foundation of South Africa has issued an urgent call to action on addressing the toxic masculinity that continues to fuel stigma around men's health issues in the country - including mental health and prostate cancer. “Toxic masculinity is one of the most...
Nvidia CEO says India should manufacture its own AI
Artificial intelligence will be the driving force behind India’s digital transformation, fueling innovation, economic growth, and global leadership, Nvidia CEO Jensen Huang said at this week’s Nvidia AI Summit in Mumbai. Addressing a crowd of entrepreneurs,...
Equinix adds to mushrooming SA data centres
Nasdaq-listed digital infrastructure company, Equinix, has opened its first international business exchange (IBX) data centre in Johannesburg, South Africa – JN1 – which it says is a key facility within its global network. Equinix says that the JN1 site is in a...
Digitisation, cloud is improving business outcomes
Kathy Gibson reports – South African organisations are increasingly using cloud services to unlock opportunities and improve business outcomes. Pandelani Munyai, group CIO of Transnet, explains that key considerations when adopting cloud included improved security and...
Cloud key to SA’s digitalisation goals
Kathy Gibson reports – Government has a firm policy t drive digital innovation, with the aim of improving service delivery while helping to uplift citizens. Nonkqubela Thathakahle Jordan-Dyani, director-general of the Department of Communications and Digital...
Huawei details ‘cloud everywhere’ strategy
Kathy Gibson reports - Everything as a service: that’s the goal that Huawei Cloud is aiming for in a world where technology innovation is moving at an unprecedented pace. Huawei built the first local cloud region in Johannesburg in 2019. Since then, it has signed up...
Practical advice on scaling AI in your organisation
As artificial intelligence (AI) continues to transform industries across the globe, organisations are grappling with the ways in which to effectively scale and integrate this transformative technology into their day-to-day operations. The potential benefits of AI are...
More News Today
Things we’ve learnt in the last 12 months
Every organisation arguably entered a survival mode when the first lockdown was announced in late March 2020. By Cameron Beveridge, regional director for southern Africa at SAP With offices closed, workers and families confined to their homes, and most economic...
Covid caused a backlog of CX debt
Approximately a year ago, companies across the world were faced with a stark choice: find a way to let their employees work from home, or risk shutting down for good. As a result of this need to work and interact with clients remotely, digital transformation efforts...
The changing role of the network security architect
The role of the network security architect is constantly changing due to evolution in IT landscape, its digital transformation and the position has become particularly important over the past 15 years. This is a period during technology and the way it is consumed has...
Covid-19 to reshape building design as we know it
The Covid-19 pandemic has generated renewed focus on health and wellness when it comes to where and how we work and live. Consequently, says Databuild CEO Morag Evans, architects and builders are having to rethink how buildings are designed and constructed. "Besides...
Tips for retailers to trade securely this Easter
The Easter weekend and upcoming school and public holidays are an important trading season for retailers, but they also often see crimes against retail businesses soar as criminals target commodities like premium liquor brands, cigarettes, jewellery and electronics....
Fixing cybersecurity issues one next-generation firewall at a time
When did you last check your firewalls as a barrier to entry against cyber criminals? And, perhaps more importantly: does your organisation still rely on a legacy firewall, or has it upgraded to a next-generation firewall (NGFW)? And have you considered the 'Broken...
Can employees be disciplined for reckless exposure to Covid19?
Due to the unique and unprecedented times we have found ourselves, employers are required to adhere to the Occupational Health and Safety Act 85 of 1983 (OHSA) read with its regulations. By Michael Yeates, director; Kgodisho Phashe, associate; and Shanna Eeson,...
Can ERP implementation happen remotely?
The changing global landscape has caused many businesses to seek out new ways of remote working. ERP automation can help companies navigate business disruption caused by Covid-19, but can an effective ERP solution be delivered off-site? In the new world of work...
Westcon-Comstor is Check Point’s African Distributor 2020
Westcon-Comstor Sub-Saharan Africa has been awarded the Check Point African Distributor of the year for 2020. The announcement, made on 25 March 2021, follows the recent news that Westcon also clinched the accolade as EMEA distributor of the year (2020). With working...
Huawei enables industries with scenario-based solutions
Driven by the Covid-19 pandemic, digital transformation is speeding up across industries, and full cloud adoption will happen one to three years earlier than expected. This is the word from Ken Hu, Huawei's rotating chairman, speaking at the company's online...
Software Developer at QES – Western Cape Bellville
My client based in Cape Town (North) is currently looking for a .Net developer to join them on an independent contract basis Cape Town based / 12 month contract / Hybrid Analyse change requests and determine technical impact.Provide implementation estimates.Maintain...
Project Manager (Demand Generation – Marketing/Communication – WITS RHI)
Background: The Wits Reproductive Health and HIV Institute (Wits RHI) is a renowned African-led research institute that seeks solutions to Africa's health challengesIt is located within the University of the Witwatersrand and addresses some of the greatest public...
Technical Support Agent (Spanish / Italian Cape Town)
ENVIRONMENT:A Germany-headquartered company, driven by innovation and growth, is seeking a Spanish or Italian speaking Technical Support Agent, who will be based onsite in Cape Town the primary contact for customers facing technical issues, providing effective support...
Project Manager (Demand Generation – Marketing/Communication – WITS RHI) – Gauteng Hillbrow
Background: The Wits Reproductive Health and HIV Institute (Wits RHI) is a renowned African-led research institute that seeks solutions to Africa's health challengesIt is located within the University of the Witwatersrand and addresses some of the greatest public...
Technical Support Agent (Spanish / Italian Cape Town) – Western Cape Cape Town
ENVIRONMENT:A Germany-headquartered company, driven by innovation and growth, is seeking a Spanish or Italian speaking Technical Support Agent, who will be based onsite in Cape Town the primary contact for customers facing technical issues, providing effective support...
Database Specialist at Placement Dynamics
The purpose of the job is to lead the integration and management of digital systems, particularly the SARITA database in ensuring data accuracy and compliance with certification and legislative requirements, providing strategic support to the Technical Operations...
Senior Software Quality Engineer
To lead quality assurance efforts across projects, mentor junior and intermediate QA engineers, and drive innovation in testing strategies and automation. The role ensures high-quality software delivery through effective testing approaches in collaboration with...
Database Specialist at Placement Dynamics – Gauteng Pretorius Park
The purpose of the job is to lead the integration and management of digital systems, particularly the SARITA database in ensuring data accuracy and compliance with certification and legislative requirements, providing strategic support to the Technical Operations...
Senior Software Quality Engineer – Gauteng Braamfontein
To lead quality assurance efforts across projects, mentor junior and intermediate QA engineers, and drive innovation in testing strategies and automation. The role ensures high-quality software delivery through effective testing approaches in collaboration with...
Junior Analyst (investment industry)
Job spec - Analyst Job type PermanentReports to Head of OperationsJob location Cape TownQualifications- Bachelor's or Honours degree in Mathematics, Statistics, Computer Science, Industrial Engineering, Finance or a related field. Inclination to complete the CIPM, FRM...
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