Human customer service is still alive and well
By 2028, not one of the Fortune 500 companies will have fully eliminated human customer service, according to Gartner. Despite widespread speculation surrounding the replacement of customer service jobs with AI agents, Gartner experts say that a completely agentless...
Digital-first CX transforms customer service delivery
Contact centres have been undergoing a profound transformation in recent years, steadily making way for the broader concept of customer experience (CX). As a result, contact centres are evolving from relying solely on human agents to incorporating AI agents, from...
AI could supercharge agriculture
Artificial intelligence (AI) is already disrupting multiple industries with its decision-making capabilities and ability to interact with the physical world. But, with its ability to support precision agriculture, automate labour-intensive tasks, verify the...
GenAI: bane or boon for insurance industry?
A new study exploring the use of GenAI in insurance suggests that nine in 10 insurers plan to invest in GenAI in the next year. Despite this enthusiasm, survey data also shows that the ethical and regulatory implications of innovation continue to vex many insurers,...
All the 2024 Investment Challenge winners
It has been a winning year for several teams that clinched the title of being the 2024 top traders in the Johannesburg Stock Exchange (JSE) Investment Challenge. Over the year, these teams’ investment portfolios not only showcased their financial prowess and savvy,...
Last chance to enter FNB App of the Year Hackathon
On 25 October, FNB will host some of the brightest minds in app development and innovative technology solutions for entrepreneurs at this year’s FNB App of the Year 72-hour Hackathon. The FNB App of the Year Hackathon aims to connect developers, designers, tech...
Big carbon dioxide plume mapped over SA
Using data from an instrument designed by NASA’s Jet Propulsion Laboratory in Southern California, the nonprofit Carbon Mapper has released the first methane and carbon dioxide detections from the Tanager-1 satellite. The detections highlight a carbon dioxide plume in...
Shocking stats on unsupervised device sharing
In the current security climate and with the complexities of a hybrid workforce, IT decision-makers still have a huge challenge when it comes to fully securing the workplace – and a new Cisco study has revealed some startling facts. Cisco research reveals that among...
Insurance providers, customers disagree on GenAI use
New research by IBM's Institute for Business Value identifies a disconnect between how insurers and their customers prioritise the use of generative AI (GenAI), with industry executives focusing on experience while their clients are seeking personalized risk products...
Energy-efficient AI tackles sea pollution
What started as two classmates seeking a free graduation trip to Bali subsidised by a university project ended up as an AI-driven sea-cleaning boat prototype built of empty water bottles, hobbyist helicopter blades and a GoPro camera. University of Hong Kong graduates...
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Why do organisations struggle with transformation?
Transformation - probably one of the most contentious topics in modern organisations. By Johan Kruger, head of context at Consulta What comes to mind when you think of transformation? To simply use the word "change" seems a bit light weighted as transformation...
CISOs must step up as cybersecurity takes centre stage
Cybersecurity is no longer a phantom menace but a mainstream business issue. As the pandemic accelerates digital transformation everywhere, James Hennah, director: security for BT Asia, Middle East and Africa, says it's the CISO who will be expected to step forward to...
Legal implications of employee monitoring at home
The Covid-19 pandemic has accelerated (and for some, cemented) the work from home (WFH) trend, which, before the pandemic, was limited only to a handful of forward-thinking companies. By Keketso Kgomosotho, candidate attorney, overseen by Johan Botes, partner and head...
Cyber attacks are technology’s natural disasters
The SolarWinds attack was stunning in its scope and scale. If it were an earthquake, it would be 9.9 on the Richter scale. By François Locoh-Donou, president and CEO of F5 As digital transformation accelerates in 2021 and beyond - and applications accelerate as...
One Wireless introduces macro WiFi solutions in Botswana
Aiming to provide fast, affordable, and reliable wireless internet access to Botswana, startup telecommunications company One Wireless plans to deploy macro WiFi solutions to "WiFi-blanket" several cities in the country including Gaborone, Maun, Palapye, Kasane and...
What to watch out for when transacting online
South Africa's online retail industry - though small in comparison to developed international markets - has seen rapid growth over the last 12 months. The Covid-19 pandemic and the subsequent lockdown saw online retail sales soar by approximately 40%. According to...
How 5G could impact automotive IoT and its security
The Internet of Things (IoT) has taken the world by storm, from smart toasters to pet feeders, it seems that each of our everyday appliances is getting upgraded with an embedded computer and an Internet connection. By Nicolò Boatto, security tester at Aon The advent...
Fujitsu, University of Toronto use quantum-inspired tech to treat brain tumours
Fujitsu Laboratories in collaboration with researchers at the University of Toronto (U of T) has announced the development of a technology for dramatically streamlining the creation of radiation treatment plans for Gamma Knife radiosurgery. The technology leverages...
What you need to know about the Critical Skills list
The publishing of the much-awaited draft of the Critical Skills list has been welcomed with open arms by industries across South Africa, it has however also been met with disdain by many ordinary South Africans. The disdain stems from the growing unemployment rate,...
New rules around financial emigration
Financial emigration is the process used by many South Africans abroad to formalise their non-resident status for both tax and exchange control purposes, and which is set to be amended, as mentioned a year ago in Budget 2020, and came into effect on 1 March 2021. By...
Data Analyst at Parvana Recruitment
About our client:Over the past 20 years, our client has built a stellar reputation in the development and system integration space. Through their extremely ethical values, they have earned the trust and respect of their clients. They prioritise finding effective...
Graduate Software Development Programme (CPT / JHB) at Parvana Recruitment
About our Client:Our client specialises in delivering financial service solutions that empower their clients to achieve their aspirations. They pride themselves on fostering a collaborative and supportive environment built on trust and respect. With a team of over 600...
Support Technician – Networking and Connectivity – Umhlanga – Durban at Ntice Search
Our client, an ISP specializing in providing INTERNET, VOICE and HOSTING solutions, is seeking a permanent opportunity for a skilled and experienced Support Desk Technician based in Umhlanga, DurbanDuties and ResponsibilitiesAnswering support phone calls and...
FIELD SERVICES TECHNICIAN – East London – Eastern Cape Arcadia
Key Responsibilities:Provide onsite technical support for the company's products and services.Diagnose and repair hardware issues (remove, replace faulty equipment).Inspect sites before installations and ensure they meet technical requirements.Install systems/products...
Test Analyst at Sabenza IT & Recruitment – Western Cape Woodstock
We are looking for a detail-oriented and proactive Senior Test Analyst with hands-on testing expertise and proven experience in test execution for fast-paced project delivery.RequirementsCritical Skills & Experience: 6 years of experience in software testing, with...
SOC II Analyst at Parvana Recruitment – Western Cape Cape Town
About our client:Our client is an industry leader in Managed Security Operations Centre (SOC) services, with a reputation built on technical expertise, cutting-edge technology, and extensive experience. Their comprehensive managed services offer continuous, robust...
Senior Data Engineer (CPT) at Parvana Recruitment – Western Cape Cape Town
About the client:Our client is a highly successful NPO. The work you will be involved with is highly impactful and am sure will bring joy as well as provide a highly stimulating and fabulous work experience. What you will be doing:Collaborate with stakeholders to...
IT Graduate Analyst at Parvana Recruitment – Western Cape Cape Town
About our client:Our client, a global leader delivering innovative solutions, seeks a dynamic and motivated team member to join their high-performing team. The successful candidate will work in a hybrid or office environment, collaborating with a diverse global team...
BI Consultant at Parvana Recruitment – Western Cape Cape Town
About our client:Over the past 20 years, our client has built a stellar reputation in the development and system integration space. Through their extremely ethical values, they have earned the trust and respect of their clients. They prioritise finding effective...
Data Analyst at Parvana Recruitment – Western Cape Cape Town
About our client:Over the past 20 years, our client has built a stellar reputation in the development and system integration space. Through their extremely ethical values, they have earned the trust and respect of their clients. They prioritise finding effective...
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