Customer experience BPO to hit $296,29bn
The global customer experience business process outsourcing market size is estimated to reach $296,29-billion by 2033, registering a CAGR of 12,8% from 2025 to 2033, according to a new report by Grand View Research. CX BPO involves the contracting of customer...
Almost half of agentic AI projects will fail
Over 40% of agentic AI projects will be canceled by the end of 2027, due to escalating costs, unclear business value or inadequate risk controls, according to Gartner. “Most agentic AI projects right now are early stage experiments or proof of concepts that are mostly...
Cellular POS terminal installed base to reach 189m in 2027
Cellular connectivity has become a very popular option for POS terminals and was incorporated in 52% of the devices shipped in 2023. The wireless technology has an important role in facilitating the global adoption of electronic payments, as it enables the rollout of...
When the love of your life is a serial scamster
Kathy Gibson reports from Gitex Africa Morocco 2024 -Cyber scams worldwide have cost more than $55-million and impact everyone, at all levels of society. But we still don’t have systems in place to effectively help the victims. One of the world’s best-known scam...
GenAI and its role in perpetrating and defending against cybercrime
Kathy Gibson reports from Gitex Africa Morocco 2024 - Generative artificial intelligence (GenAI) has the potential to help improve cybersecurity defences – but it can be a powerful threat actor too. No-one is safe, says Ravi Bhat, chief technology and commercial...
Call for better African cyber resilience collaboration
Kathy Gibson reports from Gitex Africa Morocco 2024 - African countries should make a concerted effort to combine resources in their bid to build regional cyber resilience. This is the call from Dr Albert Antwi-Boasiako, director-general of the Ghana Cyber Security...
Africa comes under [cyber]attack
Kathy Gibson reports from Gitex Africa 2024 – A massive 74% of African organisations have experienced attacks in 2023 – 18% more than in 2022. Phishing is the main attack vector, at 75% of attacks. Significantly, 57% of African organisations were not prepared with a...
PC sales slump sees shipments slashed by 100m units
Over the past two years, PC shipments plummeted by more than 100-million units, according to research group Stocklytics, which adds that 2023 culminated in a historic low for the industry. Global PC shipments fell from approximately 342-million units in 2021 to around...
Local retailers can expect an uptick in sales
South African retailers should get set for a recovery in retail sales between 2024 and 2026, according to a new report conducted by the Bureau of Market Research (BMR) on behalf of fintech, Capital Connect. The report shows that total real retail sales are forecast to...
85% of SA marketers have adopted AI but mistrust persists
Salesforce has released its latest State of Marketing report, sharing insights from over 4 800 marketing leaders across 29 countries, including South Africa. The report covers the latest trends on how marketers are evaluating and implementing AI into their operations;...
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Xineoh signs AI deal with major retail client
Artificial intelligence (AI) and machine learning are becoming more than just buzzwords as South African blue-chip companies start to implement these technologies to solve real-world problems. One of South Africa's largest retail groups recently contracted Xineoh, a...
Telecommunications trends for 2020
Open minds and fair trade will play a leading role in revolutionising the African telecoms market into the next decade. That's the prediction from Christoph Fitih, director sales: Africa at Parallel Wireless, who offers the following outlook on the market. As the new...
HP, Aptronics deliver tech to improve healthcare
The healthcare environment can benefit greatly from the thoughtful application of technology to help improve operations and outcomes. HP offers a range of solutions designed to help healthcare professionals in their work and also to safeguard the safety of staff and...
Is your personal data safe?
Data Protection Day is a good time to find out if your data is safe, writes Barry Cook, privacy and group data protection officer at VFS Global. We share a lot more information in the digital world than we used to. Businesses, organisations, close family, friends and...
Knife Capital extends fund for SA opportunities
Having deployed most of its R180-million Section 12J Venture Capital Fund, KNF Ventures, Knife Capital has announced that it is extending the fund for new investors to participate and build on the success and momentum created. One of the main challenges to the growth...
More cybersecurity predictions for 2020
With data breaches hitting headlines daily, security professionals are constantly concerned about the next big threat. Whether it's ransomware, phishing or endpoint attacks, there's always something on the horizon waiting for its turn in the spotlight. KnowBe4 Africa...
A peek into the next decade of storage
Over the next decade, we are going to see another wave of huge volumes of data created, driven by emerging technologies such as artificial intelligence (AI), the Internet of Things (IoT), machine learning and data lakes. By Eran Brown, chief technology: EMEA for...
Banks have to help customers improve finances
The South African banking sector continues to go through remarkable evolution due to its competitive nature and rising consumer expectations. Raj Makanjee, chief executive of FNB Retail, says financial pressure on households is one of several factors that is...
Pressure growing to protect customers’ personal information
Cybersecurity and legal experts are warning that an increase in cyberattacks and the pending implementation of the Protection of Personal Information Act (POPIA) expose South African companies to increased regulatory, reputational and financial risk. Brian Pinnock,...
Data privacy in 2020: be careful and stay safe
It's International Data Privacy Day on 28 January - and this year, I'm hoping people take it seriously. By Daan Lotter, head of innovation at Itec South Africa Right now millions of people have no idea about how their personal information is being used and abused in...
Technical Web Specialist (US Hours – West Coast) at Parvana Recruitment – Western Cape Cape Town
This is a remote position.About our client:Our client is a global leader in digital marketing and client reporting solutions. With operations spanning four continents, they are rapidly expanding their team worldwide. Serving top-tier clients in the fintech sector,...
Software Engineer (Snr) at Parvana Recruitment – Western Cape Cape Town
This is a remote position. About our client: Headquartered in the USA, our client offers a great remote work opportunity. Embrace work-from-home flexibility and long-term prospects, including overseas opportunities. Benefit from learning from the best in the field at...
Project Manager (Software) (Contract) at Parvana Recruitment – Western Cape Cape Town
About our client: Our client is a dynamic IT company delivering innovative, value-driven solutions. Their culture is built on pride in their work, respect for colleagues, partners, and communities, and a commitment to collaborative decision-making. They also believe...
Developer – Java (MASTER) at Parvana Recruitment – Western Cape Cape Town
Parvana Role: Our client develops exciting software using modern tools, techniques and methodologies. Responsibilities: Build and support applications in a technically exciting and challenging industry. Design, develop, test, document and support applications written...
Developer – Internship Role (CPT) at Parvana Recruitment – Western Cape Cape Town
Parvana Role: Our highly successful national client is looking for a bright and ambitious developer for their team. You are not expected to know anything, you will be provided with courses as well as on the job training which will last for over 4 months. This role can...
Senior IT Auditor
An exciting opportunity has arisen for a skilled Senior IT Auditor to join a dynamic and growing team of professionals. The role requires a confident, well-spoken communicator with a strong background in IT auditing. This position is client-facing and demands high...
Senior C++ Developer
Our client, a leading technology company, is seeking an experienced Senior C++ Developer to join their team. Initially, the position will be remote, with the possibility of transitioning to onsite work in Pretoria as needed. The ideal candidate will have strong...
Technical Support Specialist (Senior) (US Hours – West Coast) at Parvana Recruitment
This is a remote position. About our client: Our client is a global leader in digital marketing and client reporting solutions. With operations spanning four continents, they are rapidly expanding their team worldwide. Serving top-tier clients in the fintech sector,...
Senior Support Engineer (US Hours – West Coast) at Parvana Recruitment
This is a remote position. About our client: Our client is a global leader in digital marketing and client reporting solutions. With operations spanning four continents, they are rapidly expanding their team worldwide. Serving top-tier clients in the fintech sector,...
Project Manager at Parvana Recruitment
About the Role:As a Project Manager, you will play a pivotal role in steering the successful execution of software development projects through the entire Software Development Life Cycle (SDLC). You will be responsible for meticulous project planning, resource...
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