If GenAI provides support, customers want access to a human
Customers have mixed feelings using GenAI for customer support, as 50% of customers say their interactions are easier when companies use GenAI, yet 87% of customers say it is essential for companies to provide an option to reach a human agent when using GenAI,...
Frontline workers using AI less likely to burn out
Frontline workers who use AI on the job are less likely to report being burned out. This is according to a 10-country global study of 8 200 frontline employees by UKG, a global AI platform for HR, pay, and workforce management. Frontline workers — those who must be...
Real take-home pay falls to two-year low
South African salary earners remain under significant financial pressure as rising inflation, higher fuel costs and economic uncertainty continue to erode purchasing power. This is according to the latest PayInc Net Salary Index for May 2026, which tracks the monthly...
Why some SA businesses aren’t translating software into revenue
South African businesses have become highly effective at producing software quickly. What remains far less clear is why this increased engineering velocity is failing to translate into commercial growth for many companies. This is the central finding of the 2026 State...
Memory crisis weighs on Africa’s smartphone market
The global memory shortage and price increases has had an adverse effect on Africa’s smartphone shipments, which declined 12% YoY in Q1 2026, according to Counterpoint Research’s Market Monitor Service. Although the region sees a high number of events in the first...
Chinese debutant is world’s most powerful supercomputer
The 67th edition of the TOP500 list of the world’s most powerful supercomputers has been released – with LineShine, a previously unlisted system installed in China, debuting at Number 1 and displacing El Capitan as the world’s most powerful supercomputer as measured...
Markets get ‘cold shower’ as tech rout forces reality check
Global stock markets sold off sharply yesterday as a wave of selling swept through tech and semiconductor stocks, prompting investors to reassess some of the assumptions that have driven markets higher over the last two years. This is the bearish analysis from Nigel...
Affordability reshapes SA vehicle demand
South Africa’s passenger vehicle market remained resilient in the first quarter of 2026, but demand is evolving. Rising affordability pressures, higher fuel costs, the growth of Chinese brands and shifting powertrain preferences are reshaping the automotive landscape....
African entrepreneurs wow Amazon
Nine companies from South Africa, Kenya, Nigeria, Ghana, Tanzania, and Cameroon have been selected for Amazon’s fourth AWS Social Entrepreneur Accelerator – the largest representation of any continent. The Accelerator brings together a global community of social...
NAPAfrica, ZANOG enhance community-driven interconnection in Cape Town
Cape Town’s emergence as a critical digital gateway for Africa continues to gain momentum, driven by growing interconnection demand and ongoing infrastructure investment. The recent expansion of the Cape Town Internet Exchange (CINX), operated by the Internet Exchange...
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Microgrids support industrial resilience in Africa
Microgrid innovation has the potential to support African manufacturing hubs and mitigate the risks of infrastructural instability, writes Louis Botha, country manager: southern Africa at Aggreko. Manufacturers across Africa suffer heavy financial losses due to...
There’s a smarter way to manage your tech budget
Buying laptops and desktops outright ties up cash in assets that lose value fast. Device-as-a-Service (DaaS), also known as full-maintenance rentals, replaces large upfront purchases with a single monthly operating cost that includes the hardware, support, insurance,...
Creating a culture of cyber awareness across SA requires a mind shift
Let’s be honest, when most people hear “cybersecurity”, their minds jump straight to firewalls, passwords, and maybe a stern compliance checklist. By Tshepo Mokoena, chairperson at In2IT Technologies However, cybersecurity is no longer the sole domain of IT...
How secure modern networks unlock the true power of AI
AI is rapidly becoming the primary driver of growth and innovation, transforming industries and reshaping value creation. By Kamil Hurriparsad, networking architecture executive at Cisco South Africa Yet, despite ambitious plans, many companies aren't fully prepared...
Cloud security demands a smarter, managed approach
As more businesses move their operations to the cloud, securing these environments has become a strategic imperative. By Ryan Boyes, governance, risk and compliance officer at Galix Fortinet’s 2025 report reveals that 35% of IT security budgets are now dedicated to...
Your old hardware could be your most expensive cyber threat
Too many organisations treat secure IT disposal as an afterthought. Once a laptop or hard drive is no longer in use, it’s often left to gather dust or sent to recycling without proper data wiping. That’s a major risk. Sensitive information doesn’t disappear when a...
Visibility that drives real resilience
Strong cybersecurity begins with the ability to see everything, writes Roy Alves, sales director of J2. Visibility starts with a real time view of the client’s entire digital estate across endpoints, networks, cloud and hybrid environments. This approach relies on...
Beyond the hype cycle: practicality, human empathy, governance define the future of the CX Hub
Rather than simply chase shiny new features, companies that provide CX solutions should turn to customer feedback to drive roadmaps, enhance human-machine collaboration, and simplify governance in the age of AI and increased privacy regulation. By Antony Russell,...
Data readiness is the silent barrier to AI success
While South African organisations rush to deploy artificial intelligence, many are finding their efforts slowed by a lack of basic data readiness. This is according to Daniel Acton, chief technology officer at Accelera Digital Group (ADG), who adds that the...
Why we have to let (the right) AI into our emails
With artificial intelligence (AI) now augmenting up to 80% of phishing emails and cybercriminals constantly upping their games, relying on employee training alone is both insufficient and damaging. To manage human risk effectively in this new landscape, organisations...
Senior Business Analyst at Ntice Sourcing Solutions (Pty) Ltd.
An established and growing technology-focused organisation is looking for an experienced Senior Business Analyst to join its team in Umhlanga. This is an exciting opportunity for someone who thrives on improving business performance through process optimisation,...
Senior Business Analyst at Ntice Sourcing Solutions (Pty) Ltd. – KwaZulu-Natal Umhlanga
An established and growing technology-focused organisation is looking for an experienced Senior Business Analyst to join its team in Umhlanga. This is an exciting opportunity for someone who thrives on improving business performance through process optimisation,...
Test Analyst (POS Experience) at Sabenza IT & Recruitment
We are seeking a skilled Test Analyst with strong functional testing experience and Point of Sale (POS) system exposure to ensure the quality and reliability of retail and transactional systems in an Agile environment.RequirementsKey Responsibilities Translate...
Test Analyst (POS Experience) at Sabenza IT & Recruitment – Western Cape Cape Town
We are seeking a skilled Test Analyst with strong functional testing experience and Point of Sale (POS) system exposure to ensure the quality and reliability of retail and transactional systems in an Agile environment.RequirementsKey Responsibilities Translate...
Full Stack Developer (React) – KwaZulu-Natal Umhlanga Rocks
Are you a Full Stack Developer with strong React and .NET core experience, based in Durban? Do you want to be part of an organisation that sees the value in their true assets - their people. Join a team of like-minded devs and be rewarded with challenging work and a...
IT Desktop Support Technician (Stellenbosch Onsite) – Western Cape Stellenbosch
ENVIRONMENT:ENSURE daily tickets are completed and resolved within a reasonable time as your strong technical skills are sought to fill the role of an IT Desktop Support Technician for a dynamic Investment & Management Firm in Stellenbosch. You will provide...
Data Scientist (Entry) at Sabenza IT & Recruitment – Gauteng Pretoria
Ready to turn data into powerful business solutions? Join a fast-paced, innovative team where you'll work with AI, Machine Learning, and advanced analytics to solve real-world challenges.Your responsibilities will include: Translate business problems into data-driven...
Senior Software Tester at Sabenza IT & Recruitment
Role OverviewWe are seeking an experienced and technically proficient Senior Software Tester to join a highly motivated engineering team. This is a hands-on technical leadership role suited to an experienced software testing professional who is passionate about...
Test Analyst (Intermediate) at Datonomy Solutions
We are looking for an experienced Test Analyst II to join a dynamic technology team responsible for delivering high-quality business solutions across enterprise applications. In this role, you will be responsible for designing, preparing and executing test cases to...
Business Analyst at Sabenza IT & Recruitment
Business Analyst Role PurposeBridge the gap between business needs and technology solutions by analysing data, processes and systems to identify areas for improvement and drive organisational change. Translating business requirements and specifications into effective...
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