Human agents essential amid AI integration challenges
By 2027, 50% of organisations that expected to significantly reduce their customer service workforce will abandon these plans, according to Gartner. This shift comes as many companies struggle to achieve their “agent-less” staffing goals, highlighting the complexities...
Habib Mahakian to lead Dell SA
Following the departure of Doug Woolley last month, Habib Mahakian has been appointed as vice-president and MD of Dell Technologies South Africa, expanding on his current role as vice-president: emerging markets. At a time when AI and digital transformation are...
IBM unveils scalable, fault-tolerant quantum roadmap
IBM is on track to deliver scalable quantum computing by the end of this decade. Scientists from the IBM Quantum Data Center in Poughkeepsie, New York, believe they have cracked the science for quantum error correction and will be able to build the world’s first...
IBM key to Pinnacle’s enterprise goals
Kathy Gibson reports – Pinnacle is marking two months as an IBM partner, having won the distribution rights on 9 March. The distributor expects IBM to make a big contribution to Pinnacle’s goal of growing its enterprise stack to 60% of the company’s revenue. “We have...
Young SA workers welcome in these job sectors
Do South African job seekers still face the age-old dilemma that you can’t get a job unless you have experience, but you can’t build experience until you land your first job? New data from the latest Pnet Job Market Trends Report suggest that the answer is yes but...
Companies back TPRM technology to mitigate mushrooming risks
The increase in trade volatility, persistent cyberattacks, new regulatory requirements, and supply chain disruptions are rapidly advancing the adoption of third-party risk management (TPRM) technology solutions, says Gartner. “Regulators and stakeholders are certainly...
Fibre operators improve perception ratings
Octotel, Openserve and MetroFibre retain the top three spots in the latest six-monthly Fibre Network Operator (FNO) Perception Survey by ISPA, South Africa’s official internet Industry Representative Body (IRB). In good news for internet industry service levels,...
Infrastructure growth drives Telkom recovery
Telkom SA SOC Limited has reported double-digit growth in mobile and fixed data traffic driving operating margin improvements. Cost optimisation remains a key focus, and it helped achieve a 25,1% growth in adjusted EBITDA to R11,8-billion, exceeding guidance. Adjusted...
Multiple IoT devices targeted with a new Mirai botnet version
Kaspersky Global Research & Analysis Team (GReAT) researchers have found multiple IoT devices targeted with a new version of the Mirai botnet. The majority of attacked devices were located in China, Egypt, India, Brazil, Turkiye and Russia. Mirai remains one of...
Bitcoin price likely to surge as US stagflation takes hold
With the US Federal Reserve now openly warning of stagflation, Bitcoin is rapidly emerging as a preferred option for investors seeking insulation from mounting economic stress. This is according to Nigel Green, chief executive of deVere Group, who says the expected...
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AI-powered Google tool lets African businesses reach more customers
Google has announced the global beta rollout of AI Max for Search Campaigns, an upgrade to its Search Ads platform that brings smarter, more intuitive advertising tools to businesses — including those in Africa — looking to grow, and expand their online presence. The...
What’s the difference between disaster recovery and cyber recovery?
As ransomware attacks become increasingly common, businesses must understand the difference between traditional disaster recovery (DR) and cyber recovery strategies. By Hemant Harie, group chief technology officer at DMP SA While DR centres on restoring IT operations...
Cybersecurity, cyber resilience requirements come into force soon
Financial institutions have until 1 June 2025 to comply with South Africa's Joint Standard 2 of 2024: Cybersecurity and Cyber Resilience, published by the Financial Sector Conduct Authority (FSCA) and the Prudential Authority (Authorities) in May 2024. "The Joint...
AI could be a game changer for Africa’s youth
AI can be transformative for Africa, but the continent must move quickly to empower its youth to optimise the technology’s potential. This is according to Prof. Abejide Ade-Abjola, Professor of AI and Applications at the Johannesburg Business School at the University...
How to reap the benefits of Africa’s solar boom
With 2,5 gigawatts-peak (GWp) of solar capacity added across Africa in 2024 and 194,34 GWp expected in 2025, the continent is fast becoming a global hotspot for solar energy growth. Leading this shift are the commercial and industrial (C&I) sectors, where...
Trends, strategies and challenges for AI in manufacturing
The adoption of artificial intelligence (AI) in manufacturing is opening up exciting opportunities to improve decision-making, predictive maintenance and quality control. By Kevin Dherman, chief innovation officer at Syspro AI-driven technologies empower manufacturers...
Synthesis partners with Remapped
Synthesis Software Technologies has announced a new partnership with Remapped, a SaaS platform that significantly accelerates and optimises Oracle workload assessments for AWS cloud migrations. Synthesis is the first partner to bring this transformative solution to...
Bolt drivers get dash cam app
Shared mobility platform Bolt has launched a dash cam partnership for driver partners nationwide in South Africa. The offer, provided in partnership with dash cam and safety technology provider Driver Technologies, allows Bolt driver partners to turn their mobile...
Zoho debuts AI capabilities in low-code development platform
Zoho has launched new services and features within Zoho Creator, the company's low-code application development platform. Zoho Creator's new AI assistant, CoCreator, facilitates faster, simpler, and more intelligent app building by using voice and written prompts,...
SMBs drive demand for affordable hosting
Metrofile Cloud has launched it Virtual Private Server (VPS) hosting solution, a tailored service empowers SMBs with dedicated resources within a shared environment, enabling them to compete effectively online without significant financial investment. "Metrofile...
Test Analyst at Financial Intelligence Centre
Design and execute test cases to ensure the quality and functionality of the Financial Intelligence Centre software products. KEY PERFORMANCE AREAS • Gather, analyse and perform detailed test review of system documentation: Business requirements specification and...
Senior .NET Developer
Our Client, is hiring Senior .NET Developers to join their team that focuses on innovative and technology-forward solutions. These are contract roles and successful candidates will deliver services to one of South Africa's established organisations that is a leader in...
Test Analyst at Financial Intelligence Centre – Gauteng Pretoria
Design and execute test cases to ensure the quality and functionality of the Financial Intelligence Centre software products. KEY PERFORMANCE AREAS • Gather, analyse and perform detailed test review of system documentation: Business requirements specification and...
Senior .NET Developer – Western Cape Cape Town Region
Our Client, is hiring Senior .NET Developers to join their team that focuses on innovative and technology-forward solutions. These are contract roles and successful candidates will deliver services to one of South Africa's established organisations that is a leader in...
Systems Administrator at Financial Intelligence Centre
To support and maintain new and existing server infrastructure and software services. KEY PERFORMANCE AREAS Support and Maintenance • Support all server infrastructure and applications for the different server environments. • Support cloud platforms including but not...
SQL Database Engineer / BI Engineer/ Developer
Key Duties and Responsibilities:Design and implement robust Data Warehouse solutions.Deploy and maintain efficient and scalable data warehouse systems.Optimise data models for performance and maintainability.Work collaboratively in a high-performing agile development...
Systems Administrator at Financial Intelligence Centre – Gauteng Pretoria
To support and maintain new and existing server infrastructure and software services. KEY PERFORMANCE AREAS Support and Maintenance • Support all server infrastructure and applications for the different server environments. • Support cloud platforms including but not...
SQL Database Engineer / BI Engineer/ Developer – Gauteng Pretoria
Key Duties and Responsibilities:Design and implement robust Data Warehouse solutions.Deploy and maintain efficient and scalable data warehouse systems.Optimise data models for performance and maintainability.Work collaboratively in a high-performing agile development...
Security Engineer at Adapt IT
Introduction The Mid-Level Security Engineer is responsible for designing, implementing, and maintaining security solutions to protect the organisation's information systems and data. This role involves identifying security vulnerabilities, responding to threats, and...
Applications Architect at Financial Intelligence Centre
JOB PURPOSE: To design and maintain the enterprise-wide application architecture as guided by the EA standards, procedures and policies.KEY PERFORMANCE AREAS:Application Architecture domain establishment • Interpret and apply approved enterprise architecture...
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