Customers vote no to AI in customer service
A significant 64% of customers would prefer that companies didn’t use artificial intelligence (AI) in their customer service, according to a survey by Gartner. Furthermore, 53% of customers would consider switching to a competitor if they found out a company was going...
These are the top risks facing the TMT sector
Few industries are moving faster than the technology, media and telecommunications (TMT) sector, as it drives technological, societal and economic progress. According to Allianz, the long-term future outlook is positive - yet, with such a rapid pace of change comes...
Mental health of adolescent girls, young women worst hit by Covid-19
Findings from a recent study led by researchers from the University of Cape Town (UCT) and the South African Medical Research Council (SAMRC) have shown that the Covid-19 pandemic and related restrictions severely impacted the mental health of adolescent girls and...
Record growth as mobile money promotes financial inclusion
Mobile money adoption and use saw continued growth in 2021, with a record $1-trillion processed during the year. The industry enjoyed a substantial increase in the number of registered accounts, up 18% since 2020 reaching 1,35-billion globally. The volume of...
Are SMEs being left behind?
Small and medium enterprises (SMBs), which represent two-thirds of global jobs and over half of global GDP, remain resilient and confident in the face of current challenges. They warn of rising costs and the need for more government support and better financing...
AI emerges as the power tool for customer experience
Customer experience (CX) Champions gain better returns from their CX tech investments than competitors by managing CX across the enterprise through cross-functional teams, clearly defined workflows, and extensive use of analytics and AI. This is according to a new...
Sustainability a priority in digital transformation
Sustainability is at the top of corporate agendas worldwide, as environmental, social, and governance (ESG) goals have become major considerations in companies' digital transformation programs. New research from Boston Consulting Group (BCG) shows that more than 60%...
Chat helps to strengthen customer experience
Chat technology has becoming critical for bolstering customer experience while driving revenue and growth for the businesses. This is among the findings of Clickatell's new Chat Commerce Trends report, which reveals that 99% of customer service executives recognise...
These are the imperatives for data and analytics success
Data and analytics (D&A) leaders should embrace three imperatives when leveraging the top D&A trends for 2022 in their enterprise, according to Gartner. The three key areas are: Activate Dynamism and Diversity, Augment People and Decisions, and...
Microsoft launches Zulu translations
Microsoft has added Zulu to its Microsoft Azure Cognitive Services Translator, enabling text and documents to be translated to and from one of South Africa's official languages across the entire Microsoft ecosystem of products and services. Zulu joins Swahili as the...
More News Today
GIT offers training on DVTel analytics
Graphic Image Technologies (GIT), specialist in remote CCTV and control room technologies, video compression and transmission, is now offering training to integrators and value-added resellers on DVTel ioimage cameras and encoders with Edge-based analytics. This full...
Hotel group rolls out Quintica solution
When a leading hotel and entertainment group identified the need to better understand how its customers were engaging with its Web site, it turned to Quintica to assist with the deployment of its BMC End User Experience Management (EUEM) solution. Key to the company’s...
The changing face of workplace training
On-the-job performance support solutions have emerged as a powerful supplement or alternative to classroom based training and e-learning for companies that want to drive higher return on investment (ROI) from new business systems and processes. That’s according to...
FormsXpress deploys Xerox iGen3 press
FormsXpress, one of South Africa’s largest full-service print, design and production companies, has deployed a Xerox iGen3 digital production press to significantly increase capacity and reduce printing costs. The Xerox iGen3 press was supplied by Oxbow and supported...
Obsidian, GuruHut offer Atlassian products
Open Source software solutions provider Obsidian Systems has joined forces with GuruHut to deliver complete local Atlassian solutions. “With more pressure on IT teams to deliver rapid innovation for your business, we will enable many more Atlassian users in South...
Does big data invade your privacy?
According to Gartner, by 2015, 4,4-million IT jobs will be created globally to support big data, a clear indication that big data continues to make a large impact on organisations – but have you asked your customers for permission to analyse their data? Big data has...
Bytes MS achieves certifications
Bytes Managed Solutions offers a suite of comprehensive infrastructure services that are now backed by the company’s new accreditations, which include MEGAnet Installer certification, Molex Authorised Installer for copper and fibre data transport solutions...
Unfair discrimination addressed in new EEA
On 1 August 2014 South Africa’s previous employment equity regulations were repealed and replaced with the new Employment Equity Regulations. This article highlights the rules that apply to equal pay for equal work, offering employers and employees clarity on the...
Konica Minolta’s Steyn wins award
Heidi Steyn, account manager at Konica Minolta South Africa’s Johannesburg branch, has been named top sales performer across the entire African region, in Konica Minolta Business Technologies Japan’s annual Colour Champions League incentive. Steyn received her award...
Access control matters
The level of innovation, research and development that defines access control in business reflects how seriously decision makers view this facet of operations management. The ability to compete in any industry or sector today is heavily dependent on the availability...
Software Consultant
Our client, a leading software and solutions developing company, specifically catering to the hospitality sector, seeks to employ a Software Consultant candidate to join this progressive and expanding professional team. Please note that this role is fully remote and...
Senior IT Technician
Minimum requirements:Physically fit and healthyMatricValid driver's licence, and own carA+ and N+ qualification, coupled with an MCSE or equivalentAt least 5 years' experience within the same role, ideally with a knowledge of Pastel installation, support,...
Information Security Specialist at Kalagadi Manganese – Northern Cape Hotazel
Introduction The closing date for applications will be Wednesday, 29 May 2024. Information security specialists focus is to keep an organization's data and IT infrastructure secure, which requires a diverse set of skills and responsibilities. This IT Professional...
Payments Implementation Specialist – Gauteng Johannesburg Region
Are you the payments pro we've been searching for? We're looking for a Payments Implementation Specialist to streamline our transaction processes. If you can implement solutions with the accuracy of a surgeon and the creativity of an inventor, apply now and let's...
CNC Programmer at CME Recruitment – Western Cape Maitland
Cape TownPrecision Manufacturing IndustryKEY JOB FUNCTIONS: CNC Programming;Overseeing CNC Team;Modelling in Solidworks;Assist with Plug building;Routine maintenance and calibration of the 5-Axis machine.REQUIREMENTS: At least 10 to 15 years relevant work...
IT Security Administrator (CH1011) – Gauteng Arcadia
Our client in the financial services industry is looking for an IT Security Administrator.The IT Security Administrator assist the CSM to monitor identify and prevent cyber security threat to the client and plays a vital role in keeping the company's proprietary and...
Software Consultant – Western Cape Cape Town Region
Our client, a leading software and solutions developing company, specifically catering to the hospitality sector, seeks to employ a Software Consultant candidate to join this progressive and expanding professional team. Please note that this role is fully remote and...
Senior IT Technician – Eastern Cape Gqebera
Minimum requirements:Physically fit and healthyMatricValid driver's licence, and own carA+ and N+ qualification, coupled with an MCSE or equivalentAt least 5 years' experience within the same role, ideally with a knowledge of Pastel installation, support,...
Senior Front End Developer (Angular 2) (CPT Hybrid)
ENVIRONMENT:A dynamic Software Service Delivery Provider seeks the coding expertise of a Senior Front End Developer whose core role will be to develop and maintain a high-quality single-page application using Angular 2. A strong focus on test automation and a...
Fullstack C#.Net Developer
Our clients in the financial space are on the hunt for a Full-stack C#.NET developer to join their dynamic team in Pretoria for a fantastic Hybrid Permanent role. Work in a fast-paced environment with the latest in technology and catapult your career! Skills and...
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