Businesses slow to implement digital twin of the customer
Most chief supply chain officers (CSCOs) are failing to fully account for their customers in their current digitalisation plans, according to a survey from Gartner. The survey data indicates a lack of recognition of the transformative potential of a digital twin of...
Service revenue drives Vodacom growth
Vodacom Group reported that revenue for the quarter ended 30 June 2023 increased 36,9% to R35,7-billion, positively impacted by the acquisition of Vodafone Egypt and rand depreciation against our basket of international currencies. Group service revenue was up 43,8%,...
China’s smartphone sales down, set to drop further
According to IDC's Quarterly Mobile Phone Tracker, 366,7-million smartphones were shipped in the saturated China market in 2019, a 7,5% decline from a year ago. In 4Q19, 86,2-million units shipped, down 15,6% year-on-year due to both Huawei's large inventories as well...
This Valentine’s Day, beware malware in disguise
With Valentine's Day approaching, singles and couples alike are under intensifying pressure to solidify their plans for this Friday. While choosing the right partner is a matter of paramount importance, there is another matter that should be treated with care:...
Unemployment rate highlights jobs crisis
Statistics South Africa (Stats SA) yesterday reported that South Africa's unemployment rate was unchanged at 29,1% during the fourth quarter of 2019. By Lullu Krugel chief economist at PwC Strategy&, and Dr Christie Viljoen, PwC Strategy& economist With this...
C-suite now includes customer or experience officer
Organisations are taking customer experience (CX) more seriously by committing more resources and talent to the discipline, according to Gartner. Gartner's 2019 Customer Experience Management Survey revealed that in 2017, more than 35% of organisations lacked a chief...
Even Flow announces strategic partnership with Ubiquiti in Africa
Even Flow Distribution is proud to announce that it has been appointed as a distributor for Ubiquiti in Africa. Ubiquiti manufactures wireless data communication products for enterprise and wireless broadband providers with a primary focus on under-served and emerging...
Digital transformation fuels government spending
Governments across the Middle East and Africa (MEA) spent a combined $12,8-billion on information and communication technologies (ICT) last year. This is according to the latest findings from International Data Corporation (IDC), which expects the figure to continue...
Beware of vishing as scammers cash in
While vishing (voice phishing) is not new, customers may be new to the scam. That's why the banking ombudsman in warning customers to be alert, particularly in these tough economic times when they are more vulnerable. "Vishing is a method used to trick banking...
Coronavirus hits SA construction firms
Local construction projects are being impacted by indefinitely delayed shipments of construction material due to the coronavirus, forcing contractors to review the terms of their contracts and the financial impact that the virus could have on projects. Natalie...
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