Very few customers have used a chatbot recently
Only 8% of customers used a chatbot during their most recent customer service experience, according to a survey by Gartner. Of those, just 25% said they would use that chatbot again in the future. Despite customer service and support leaders' growing focus on...
Mobile computing sales set for double-digit fall
Sales of mobile computing products through European distributors are expected to continue on a downward trajectory in Q2 2023, although the second half of the year should see much improved performance, according to Context. The latest figures for mobile computing...
Better network performance drives revenue growth
Kathy Gibson is at AfricaCom in Cape Town – Improving network performance can lead to a better experience for telco customers which, in turn, can drive direct and significant revenue improvements. MTN put this to the test with the Ericsson Customer Experience...
$20 feature phone sells out in Tanzania
Kathy Gibson is at AfricaCom 2019 in Cape Town – A $20 smart feature phone, the Smart Kitochi, has been launched in Tanzania through a partnership between Vodacom, Azumi, KaiOS Technologies and MediaTek. The feature phone is still a favourite in Africa, with about...
Government and its role in stimulating a digital economy
Kathy Gibson is at AfricaCom 2019 in Cape Town – Government has a massive role to play in creating the environment where high-performing telecommunications infrastructures can help to develop business and society as a whole. Paul Scanlan, chief technology officer of...
Huawei debuts high-performance cloud
Kathy Gibson is at AfricaCom in Cape Town - Huawei launched its public cloud in South Africa a year ago and pan-African customers are already consuming services from the facility. To this end, the company is planning points of presence in Nigeria and Kenya to make...
Glimmer of hope for SA’s economy?
The slight monthly pick-up for economic transactions in October provides a glimmer of hope for the South African economy, with this improvement potentially continuing into Black Friday on 29 November. The BankservAfrica Economic Transaction Index (BETI) for October...
Young hooligans at heart of DDoS spike
In the third quarter of 2019, the number of DDoS attacks rose by a third compared to the previous period (30 percentage points) and Q3 2018 (32 percentage points), according to statistics gathered from Kaspersky DDoS Protection. This growth was primarily due to a...
5G and the drive to new economic models
Kathy Gibson is at AfricaCom 2019 in Cape Town - Today, telecommunications is the foundation for all industries - and 5G is set to make it even more pervasive. Dr Mohamed Madkour, vice-president: global wireless networks marketing and solutions at Huawei, points out...
Final countdown for Bank Zero opening
Bank Zero has now fully completed its core value proposition by going live with its debit card. Following this card go-live, rigorous health-checks such as simulated card attacks, card fraud detection and retailer readiness are currently underway. Thereafter the final...
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