Customers are not forgiving of chatbots after a negative experience
Customers say they are open to using customer service chatbots, but only 27% of customers say they would be willing to try a chatbot again after a negative experience, according to a Gartner survey. Eric Keller, senior director analyst in the Gartner Customer Service...
Intra-African trade a continental priority
Boosting trade flows amongst African countries remains a key economic priority, writes Kanayo Awani, executive vice-president: Intra-African Trade & Export Development Bank at African Export-Import Bank. There is significant opportunity to accelerate the growing...
Get governance right before scaling AI
As finance teams begin to deploy AI agents, chief financial officers (CFOs) face a critical decision between focusing on immediate returns or prioritising governance and oversight. The risks and opportunities of AI agents are fundamentally different from previous...
Popular cloud platforms exploited in phishing attacks
New Kaspersky research into phishing activity leveraging legitimate cloud platforms has revealed over 390 000 such attacks have been carried out in the last 12-months alone. These campaigns leverage trusted services such as Cloudflare Workers, Vercel, Netlify, GitHub...
Semiconductor ceramics market to reach $16,7bn by 2033
The global semiconductor ceramics market size is expected to reach $16,7-billion by 2033, expanding at a CAGR of 6,5% from 2025 to 2033. The market is driven by increasing investments in semiconductor fabrication facilities and the rising demand for AI,...
NTT Data in strategic alliance with Palo Alto Networks
NTT Data and Palo Alto Networks have announced a multi-year strategic alliance designed to help organisations securely adopt AI, modernize cybersecurity, simplify complex technology environments and build cyber resilience for the AI era. It is Palo Alto Networks first...
Cell C adds 1,3m subscribers, resets balance sheet
Cell C Holdings reports that it added about 1,3-million subscribers’ year-on-year, grew wholesale service revenue by around 20%, and materially strengthened its balance sheet through the restructuring completed for the full year ended 31 May 2026. This is the first...
Comsol enters wholesale 5G home broadband market
Fixed wireless connectivity and private network operator Comsol is entering the home broadband market as a wholesale provider of 5G infrastructure. The move is backed by two new shareholders: Platform Investment Partners, which has made 10 founder-stage fibre...
Crypto assets force tax systems to review their policies
The rapid rise of crypto assets is forcing tax systems to ponder if rules designed for a traditional economy can keep pace with technologies that are redefining how value is created, owned and exchanged, Professor Shaun Parsons has told attendees at a University of...
Africa’s first full-stack hydrogen hub powers up in Namibia
Namibia is demonstrating what is possible in Africa's energy transition with the continent's first fully-integrated green hydrogen facility at the CMB.TECH Namibia facility in Walvis Bay. The facility brings together solar power generation, green hydrogen production,...
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Inside the shockingly efficient business models of cyber cartels
The enduring cultural image of the cybercriminal is an unexpectedly persistent myth. For a long time now, pop culture has depicted the threat adversary as a lone, anti-social hacker operating from a dark bedroom, driven by mischief or vague ideological grievances. By...
Passkeys are not the end of passwords – they’re the next evolution of trust
Every few years, the cybersecurity industry declares the death of the password. Yet passwords persist because they solve a simple problem: proving who you are. The challenge is that they do so increasingly poorly in a world where data breaches, phishing attacks, and...
Low-carbon energy now critical infrastructure for Africa’s digital future
Coverage expansion across the continent has given rise to the acceleration of data driven services which are shaping Africa’s digital future. These include fintech services driving financial inclusion, e-health improving access to healthcare and education platforms...
Banks urged to reuse fraud data to fix broken dispute processes, rebuild trust in digital banking
Fraud dispute resolution is often manual and can take weeks. Research shows 73% of customers say their loyalty is heavily influenced by how fraud is handled. While customer satisfaction and retention may largely lie in the ambit of the CMO, a large part of the...
Optimising energy reliability for African manufacturing
Sub-Saharan Africa's infrastructure challenge is gradually evolving, with the Africa Infrastructure Development Index (AIDI) score increasing by 50% from 2003 to 2025. It has been a slow, uphill challenge, impacted by funding, governance, and legacy issues, and its...
Your attackers may already be inside
Most companies still approach cyber security as if attackers are trying to “break in”. That thinking is outdated, writes John Mc Loughlin, CEO of J2. Modern cyber criminals are not smashing through firewalls wearing hoodies in dark rooms. They are logging in through...
The risk when investors treat African energy as one market
The El Niño-linked drought that parched Southern Africa in 2024 emptied one of the most important pieces of energy infrastructure on the continent. By Vuyo Mafrika, head of global markets: client solutions – Africa regional offices at Absa; Chewe Chumanya, bank...
Metrofile launches docuForce
Metrofile has launched docuForce, a document management and workflow automation platform for businesses that need to bring order, security and compliance to operational documents. Brad Dallas, MD of Metrofile says: “As businesses continue to grapple with growing...
Africa technical webinars focus on BESS, energy resilience
Vertiv has launched its ‘Africa Critical Infrastructure’ webinar series for 2026. Designed for consulting engineers, technical partners and end users, the series opens with a technical session focused on battery energy storage systems (BESS) and their role in...
Duxbury expands Cambium cybersecurity portfolio
Duxbury Networking has introduced Cambium Networks’ NSE 4000 to its channel portfolio, providing partners with a cloud-managed security and SD-WAN platform for customers operating in increasingly distributed network environments. The NSE 4000 extends Cambium’s Network...
Ab Initio Developer at Sabenza IT & Recruitment – Gauteng Johannesburg
We are looking for an Ab Initio Developer / Operations Support professional to join a leading South African telecommunications and ICT services provider. In this role you will provide L2/L3 support and development assistance for business-critical batch data...
Senior Associate Information Security Analyst
Job Purpose:The purpose of this role is to provide enterprise security assurance, support client security governance, and ensure ongoing compliance with relevant standards while identifying and mitigating risks to safeguard the organisations and clients' information...
Senior Associate Information Security Analyst – Remote Remote
Job Purpose:The purpose of this role is to provide enterprise security assurance, support client security governance, and ensure ongoing compliance with relevant standards while identifying and mitigating risks to safeguard the organisations and clients' information...
Intermediate Java Developer (12-Month Contract) (Centurion Hybrid)
ENVIRONMENT:A bold, fun & fast-growing Software Consultancy in Centurion seeks a self-driven Intermediate Java Developer who is a strong communicator to fill a 12-Month Contract role. Your core focus will be building and maintaining Java services on a large-scale...
IT Support Analyst (ServiceNow, Power Automate, Azure, Intune) (CPT In-office)
ENVIRONMENT:DELIVER responsive and effective 1st/2nd line support for software, hardware, and core applications while actively using AI-assisted tools as the next IT Support Analyst wanted by an innovative Investment Management firm. The ideal candidate looks beyond...
Intermediate Java Developer (12-Month Contract) (Centurion Hybrid) – Gauteng Centurion
ENVIRONMENT:A bold, fun & fast-growing Software Consultancy in Centurion seeks a self-driven Intermediate Java Developer who is a strong communicator to fill a 12-Month Contract role. Your core focus will be building and maintaining Java services on a large-scale...
IT Support Analyst (ServiceNow, Power Automate, Azure, Intune) (CPT In-office) – Western Cape Cape Town
ENVIRONMENT:DELIVER responsive and effective 1st/2nd line support for software, hardware, and core applications while actively using AI-assisted tools as the next IT Support Analyst wanted by an innovative Investment Management firm. The ideal candidate looks beyond...
Senior Full Stack Developer (C#.NET, .NET Core, EF Core, React) (JHB On-site)
ENVIRONMENT:THE coding expertise of a Senior Full Stack Developer, who moves fast, thinks independently, and sees AI as a superpower, is sought by a dynamic provider of cutting-edge Job Management Software Solutions in Joburg. You'll be shaping a small Engineering...
Data Engineer
The Data Engineer will work closely with both the Head of Data & Analytics and other technical teams to contribute to the design of the firm's data architecture and long-term data strategy, ensure seamless data integration and secure management of firm-wide...
Senior Full Stack Developer (C#.NET, .NET Core, EF Core, React) (JHB On-site) – Gauteng Johannesburg
ENVIRONMENT:THE coding expertise of a Senior Full Stack Developer, who moves fast, thinks independently, and sees AI as a superpower, is sought by a dynamic provider of cutting-edge Job Management Software Solutions in Joburg. You'll be shaping a small Engineering...
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