Capitec aims to smooth client support with realtime AI system
Capitec has announced Pulse, an artificial intelligence (AI) capability that changes how clients experience support through its contact centre. For the first time, clients are assisted by contact centre agents who already know what issues to address at every...
Nedbank plans blockchain for African solutions
Nedbank, through a strategic partnership with Crypto.com, will use blockchain technology and digital assets to develop advanced payment, settlement and liquidity solutions across Africa, subject to compliance with the necessary regulatory requirements. As global trade...
The increasing influence of AI on ESG strategies
Companies are increasingly leveraging artificial intelligence (AI) to enhance their environmental, social, and governance (ESG) initiatives, according to new research from GlobalData. This integration of AI into ESG practices is transforming how organisations approach...
Global regulators endorse blueprint for future digital ecosystems
At the Global Symposium for Regulators this week in Riyadh, telecommunications regulators from around the world have endorsed guidelines to help them build digital ecosystems for essential national services like healthcare, education, and finance. The GSR-25 Best...
Salt Typhoon exposes millions of users’ details
It’s believed that information on every US citizen, and millions of others around the world, have been exposed in a long-standing nation-state attack. The National Security Agency (NSA) and other US and foreign organisations have released a joint Cybersecurity...
Draft tax bill hides a ‘stealth tax’ in unit trust investments
For millions of South Africans, a unit trust or a portfolio of a Collective Investment Scheme (CIS) is one of the pillars of their financial future, serving as a vehicle for retirement savings, children's education funds, and long-term wealth creation. By Joon Chong,...
Smarter school admissions platform unveiled
The upgraded Online Admissions platform for the 2026 school year, developed by Vodacom Business with the Gauteng Department of Education (GDE), has proved to be smarter and simpler, providing a more transparent admissions experience for both parents and department...
South Africans not confident about GNU directions
South Africans remain deeply pessimistic about their country's direction, with 80% saying South Africa is on the wrong track according to Ipsos' latest "What Worries the World1" study. This represents a return to pre-election pessimism levels, despite an initial surge...
Self-service, live chat to dominate in customer service
Technologies that support digital-first service will overtake traditional channels such as phone and email as the most valuable technologies for customer service and support leaders in the next two years, according to a survey by Gartner, Inc., a business and...
Truecaller adds info about call intent
Truecaller has added a new feature to its caller identity service: it can now tell users not only who is calling, but the intent behind the call. Using artificial intelligence (AI), Truecaller can now provide contextual insights on incoming calls. It also includes...
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Fortify your defences with network security practices
In today's interconnected world, network security is of paramount importance for businesses. While rapid advancements in technology have empowered organisations, they have also provided new avenues for cyber attackers to exploit vulnerabilities. By Nemanja Krstić,...
Create interpersonal bridges for a thriving company culture
What initiatives can support an organisation's goal of connecting its people across multiple levels to ensure shared engagement and accountability, asks Ashley Jacobs, people manager at Altron Karabina. People spend a lot of time in the office. The average person...
Virtual agents could free BPOs to cash in on local EQ
Advanced intelligent automation (IA) virtual agents shift the burden of repetitive, rules-based queries and work away from human agents. This should not be seen as a threat to South Africa's call centres and business process outsourcing (BPO) sector, but rather as...
Self-service must go hand-in-hand with personalisation
For decades, we believed that insurance was simply too complex an industry to ever go digital. By Vis Govender, co-founder of Everything.Insure and group CEO of firstEquity Group Today, digitalisation is a key driver of value, innovation, and growth in the insurance...
Streamlining estate planning with technology
Estate planning and the ensuing execution of those plans are of vital importance in South Africa, especially during Wills Week. However, settling a deceased estate, depending on its intricacy and adherence to legal standards, can span from a few months to several...
Critical infrastructure benefits as AI gets smarter
With technology advancing at an astonishing pace, AI has emerged as a defining trend in today's business arena. Enterprises across all sectors are prioritising this technology, embracing its transformative potential to drive change and growth. By Marcel Bruyns, sales...
Create conversions through omnichannel conversations
In a dynamic world dominated by digital interaction, the power of connection is undeniable. The modern business landscape demands a profound understanding of omnichannel conversations as a key player for success. By Gary Allemann, MD of Master Data Management It is...
IT resourcing management is evolving
The IT sector is at the forefront of innovation and digital transformation, and South Africa is no exception to this global trend. The country is witnessing a rapid evolution in IT resourcing management practices, as organisations adapt to the demands of the digital...
Classify data effectively to leveraging value
As the understanding that data insights can drive leadership and innovation gains traction, businesses have become increasingly data focused. By Iniel Dreyer, MD of Data Management Professionals South Africa (DMP SA) While data collection is nothing new, the reality...
Evolving threat landscape makes cyber insurance vital
Cyberattacks on South African companies are on the rise. Local insurers and incident response teams reporting the highest level of incidents they have ever seen, as these attacks become more frequent and sophisticated, the majority of local businesses can expect to...
IT Support Technician
Job Purpose SummaryThe IT Support Technician will be responsible for troubleshooting and resolving all IT issues - whether hardware or software-related - and providing feedback within the agreed upon times to the IT Manager, as well as both internal and external...
IT Support Technician – Gauteng Centurion
Job Purpose SummaryThe IT Support Technician will be responsible for troubleshooting and resolving all IT issues - whether hardware or software-related - and providing feedback within the agreed upon times to the IT Manager, as well as both internal and external...
Scrum Master
My client based in Bellville is currently looking for a Scrum Master to join their team on a permanent basis. IT / FINANCE Qualifications & Experience Grade 12 or equivalent.Relevant IT qualification (Degree or Diploma) advantageous.Relevant Agile certifications...
Scrum Master – Western Cape Bellville
My client based in Bellville is currently looking for a Scrum Master to join their team on a permanent basis. IT / FINANCE Qualifications & Experience Grade 12 or equivalent.Relevant IT qualification (Degree or Diploma) advantageous.Relevant Agile certifications...
Head: Information Technology Infrastructure
MAIN PURPOSE OF THE JOBTo oversee, integrate, and optimise the Bank's IT infrastructure, support, and service delivery functions. This includes ensuring stable and secure infrastructure systems, reliable first- and second-line support, efficient IT service management,...
Head: Information Technology Infrastructure – Gauteng Centurion
MAIN PURPOSE OF THE JOBTo oversee, integrate, and optimise the Bank's IT infrastructure, support, and service delivery functions. This includes ensuring stable and secure infrastructure systems, reliable first- and second-line support, efficient IT service management,...
Senior Project Manager
My client based in Cape Town is currently looking for a Senior Project Manager to join their team on a contract basis. IT / FINANCE Qualifications & Experience Degree or Diploma in Information Technology or related fieldProject Management Professional (PMP) or...
Senior Project Manager – Western Cape Bellville
My client based in Cape Town is currently looking for a Senior Project Manager to join their team on a contract basis. IT / FINANCE Qualifications & Experience Degree or Diploma in Information Technology or related fieldProject Management Professional (PMP) or...
Head: Information Technology Infrastructure
A well-established business is seeking to appoint a Head: Information Technology InfrastructureThe role manages vendor relationships, asset and access management, and ensures that IT support services meet agreed business service levels while driving customer...
Head: Information Technology Infrastructure
MAIN PURPOSE OF THE JOBTo oversee, integrate, and optimise the Bank's IT infrastructure, support, and service delivery functions. This includes ensuring stable and secure infrastructure systems, reliable first- and second-line support, efficient IT service management,...
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