Customer experience BPO to hit $296,29bn
The global customer experience business process outsourcing market size is estimated to reach $296,29-billion by 2033, registering a CAGR of 12,8% from 2025 to 2033, according to a new report by Grand View Research. CX BPO involves the contracting of customer...
Almost half of agentic AI projects will fail
Over 40% of agentic AI projects will be canceled by the end of 2027, due to escalating costs, unclear business value or inadequate risk controls, according to Gartner. “Most agentic AI projects right now are early stage experiments or proof of concepts that are mostly...
Microsoft works with IOM on climate-driven displacement
The International Organisation for Migration (IOM) and Microsoft have teamed up to address climate-induced displacement by harnessing artificial intelligence (AI) and data insights. Through innovative pilot projects with Microsoft’s AI for Good Lab in the Maldives,...
Meteoric growth ahead for data analytics
The exponential growth of data, driven by IoT, cloud computing, and artificial intelligence (AI) advancements, is transforming how businesses operate and make decisions. Against this backdrop, the total data analytics market is forecasted to be worth $190-billion in...
African Academy of Sciences Conference plots continental scientific renaissance
The African Academy of Sciences (AAS) 15th Bi-Annual General Assembly and Scientific Conference called for African scientific sovereignty and renewed investment in the continent's research capabilities. The 15th Bi-annual General Assembly and Scientific Conference was...
Phishing attacks are on the rise
Human resources (HR) and IT-related phishing emails share the lion’s share (48,6%) of the top-clicked phishing types globally. Despite evolving techniques by bad actors, phishing emails remain among the most prevalent tools for executing cyberattacks, and KnowBe4's...
These are the most vulnerable Xmas-related passwords
Online shoppers are advised to be cautious when creating new accounts and changing their passwords during the festive season. The warning comes as Intercede’s Password Breach Database surpasses 11-billion worldwide records – equating to more than one breached...
Beware of online share scams
Anglo American has noted an increase in online share trading scams circulating on various social media and digital platforms, bearing fictitious company brand identity and names of some of its executives to lure unsuspecting victims. Scammers are taking advantage of...
Customer-facing conversational GenAI to go mainstream in 2025
A massive 85% of customer service leaders will explore or pilot a customer-facing conversational generative AI (GenAI) solution in 2025, according to a survey by Gartner. A Gartner survey of 187 customer service and support leaders conducted in July through August...
Network security hardware stabilises in 3Q 2024
According to a recently published report from Dell’Oro Group, the trusted source for market information about the telecommunications, security, networks, and data centre industries, the global network security market eclipsed $6-billion in 3Q 2024, growing 8%...
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Bolster creativity to stave off worker apathy
Employers need to do more to provide fulfilling work, with recent research suggesting the majority of enterprise workers seek more stimulation and creativity in their job. This is the word from Jolene Castelyn, marketing executive at Ricoh South Africa, who comments:...
Why the C-suite needs asset lifecycle management
The average cost of a data breach is now nearly R50-million, while breach costs have increased by nearly 20% over the last two years. Recent high-profile breaches and ransomware attacks are a stark reminder to C-suite leaders of how vulnerable their businesses are....
Healthcare and the edge a partnership for the future
Technology plays an all-important role in how today's healthcare providers handle resources and manage medical centres. Foremost, is the handling of patient safety and comfort, staff shortage, access to real-time data, physical and cybersecurity, and services...
When investing, don’t just follow trends
Gen Z are emerging as one of the world's most meaningful groups of investors today as they are afforded easier and greater access to investing than any other generation before them. They're also a generation driving some of the investment landscape's biggest and...
Youngsters need these skills to get ahead in the tech industry
Software developers are in greater demand than ever before because of how rapidly the world is evolving. The rise of remote working, e-commerce, artificial intelligence and cloud computing means that software developers are, and will continue to be, at the coalface of...
Stay digitally secure this holiday season
This holiday season, checking off that gift list will look a little different than in past years. Given the spike in digital activity predicted over the holidays, cybercriminals, too, will be making their lists and checking them twice this year. By Aamir Lakhani,...
Simple data protection tips could save millions
South Africa has in recent times become a playground for cybercriminal activities, with syndicates targeting South Africans, companies, and organisations, stealing personal data by hacking into computer systems and causing data breaches. This poses a threat to the...
These are some data security trends for 2023
Data is the new oil, the lifeblood of businesses - without access to critical data and systems, companies will stall at the roadside while their competitors race ahead. This is according to Byron Horn-Botha, Business Unit Head Arcserve Southern Africa, who advises...
5G technologies: what do businesses need to know?
The global rollout of the 5G network promises to be transformative, with unprecedented levels of speed, capacity and potential - but the interdependent nature of the technologies involved also brings a proliferation of risks. Allianz Global Corporate & Specialty...
Can virtual BPO operations remedy the jobs crisis
Before Covid-19 came along, work was a place. Today, work is an activity, and loosening the physical shackles of having employees sit at desks in specific locations may help unleash a new wave of prosperity and employment for South Africa and the entire continent. By...
Junior Developer (.Net) at Parvana Recruitment – Western Cape Cape Town
About our client:Our client, a specialised IT firm, partners with organisations to tackle substantial enterprise-level business, system, or project challenges. Their approach combines a proactive "start-now" philosophy with agile development and just-in-time design...
Developer – Java (MASTER) at Parvana Recruitment – Western Cape Cape Town
Parvana Role: Our client develops exciting software using modern tools, techniques and methodologies. Responsibilities: Build and support applications in a technically exciting and challenging industry. Design, develop, test, document and support applications written...
BI Analyst at Parvana Recruitment – Western Cape Cape Town
About our client:Over the past 20 years, our client has built a stellar reputation in the development and system integration space. Through their extremely ethical values, they have earned the trust and respect of their clients. They prioritise finding effective...
Front-End Developer at Parvana Recruitment – Western Cape Cape Town
About our client:Our client is a leading global payments company who is building on their demonstrated success of transforming the payments landscape. Join this winning team to enhance your career and have a really enjoyable work environment. This client invests...
Junior PHP Full Stack Developer (Onsite) – Gauteng Johannesburg
ENVIRONMENT:An e-Commerce and Logistics company in Johannesburg is seeking a proactive a Junior PHP / Laravel Full Stack Developer to join their compact development team. You'll be instrumental in building and improving their custom e-commerce and logistics platforms,...
FIELD SERVICES TECHNICIAN – Queenstown – Eastern Cape
Key Responsibilities:Provide onsite technical support for the company's products and services.Diagnose and repair hardware issues (remove, replace faulty equipment).Inspect sites before installations and ensure they meet technical requirements.Install systems/products...
Business Analyst at Sabenza IT & Recruitment
Are you a data-driven problem solver with a knack for translating business needs into actionable insights? We are looking for a detail-oriented and strategic Business Analyst with a strong background in both retail and financial services to join our dynamic team.About...
SQL Developer at Parvana Recruitment
About our client:Our client offers financial service solutions helping their clients achieve their dreams. With an emphasis on culture fit, they boast a dedicated team of over 600 employees, many with over a decade of tenure. They have built their culture on a feeling...
Senior Service Desk Engineer at Parvana Recruitment
About our client:Our client is a global investment advisory firm focusing on long-term value creation through investment strategies. They work with a diverse group of institutional partners and pride themselves on their collaborative, sustainable, inclusive culture...
Integration Developer (Senior) at Parvana Recruitment
About our client:Our client is a leading global payments company who is building on their demonstrated success of transforming the payments landscape. Join this winning team to enhance your career and have a really enjoyable work environment. This client invests...
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