Digital-first CX transforms customer service delivery
Contact centres have been undergoing a profound transformation in recent years, steadily making way for the broader concept of customer experience (CX). As a result, contact centres are evolving from relying solely on human agents to incorporating AI agents, from...
Top emerging technologies to support autonomous business
Gartner has unveiled its 2025 Hype Cycle for Emerging Technologies with many of the top technology innovations to watch this year supporting the new autonomous business era - including machine customers, AI agents, decision intelligence, and programmable money....
AI, innovation should be top budget priorities
Finance Minister Enoch Godongwana is due to present his revised Budget Speech in a few days. At Sage, we hope his new Budget Speech and government policy go beyond the usual and focuses on digital technologies and the opportunities that artificial intelligence (AI)...
VAT compliance could address revenue challenges
As South Africa grapples with fiscal challenges and debates over potential VAT rate increases, tax experts are calling for a fundamental shift in approach that addresses the root causes of revenue shortfalls rather than simply increasing tax burdens on citizens....
BNPL drives financial inclusion in Africa
Buy now, pay later (BNPL) is emerging as a key player in modern consumer financing, offering an alternative to traditional credit models and reshaping how people access and manage credit. Once dismissed as a niche payment option, BNPL has now become a significant...
Economic pressures drive SA consumers to value
South African retail sales have seen moderate increases despite a strong festive season finish. According to NIQ South Africa’s latest State of the Retail Nation analysis for the last quarter and full year calendar year of 2024, South African consumers spent nearly...
CEOs are confident despite inflation, macroeconomic volatility
As myriad pressures mount for business leaders across Africa and globally, a majority of CEOs are carrying a favourable outlook on the year, and in some cases, the decade, ahead. Across sub-Saharan Africa, CEOs remain remarkably optimistic about the future,...
Deception campaign uses DeepSeek AI as bait
Security researchers at Kaspersky have revealed how cybercriminals used geofencing, compromised business accounts and coordinated bot networks to distribute malware disguised as DeepSeek AI software, generating over 1,2-million views on X. Kaspersky's Threat Research...
AI readiness lags ambitions
When it comes to artificial intelligence (AI), there is a significant gap between ambition and execution. While 89% of organisations have revamped data strategies to embrace generative AI (GenAI), only 26% have deployed solutions at scale. This underscores the urgent...
As threats escalate, need for cyber insurance grows
As digital infrastructure becomes crucial to business operations, failing to protect these systems can lead to catastrophic consequences. This is among the findings from a KnowBe4 research paper titled “Cyber Insurance and Security: Meeting the Rising Threat”, which...
More News Today
How to talk to customers who are on a budget
You don't have to be an economist to notice that inflation is biting at the moment. In fact, you've probably felt it yourself, noticing how, every month, a little more of your salary goes into things like food and fuel. By Ross Sibbald, commercial director at Tilte In...
Open source the building block for tech innovation
Open source is by no means a new technology, but it has matured over the past 30 plus years and with the latest wave of digital transformation, its role has become increasingly prominent. By Sumit Kumar Sharma, enterprise architect and head of advisory services at...
2023 forecast: cloudy, with a (high) chance of cyberattacks
Across EMEA, 74% of companies have brought their workloads back to their on-premises data centres. One of the reasons cited is that of having a fallback in the event there is a need for disaster recovery. By Chris Norton, regional director for Africa at Veeam Software...
Consider these factors when selecting a cloud provider
The cloud is without a doubt the best way for a startup or small business to access all the IT infrastructure and enterprise-grade tools they need, without having to invest heavily upfront. By Renette Lombard, managing executive: midmarket CSO at BCX However, the...
The importance of accelerated underwriting
The adoption of accelerated, or automated underwriting, which uses advanced artificial intelligence and machine learning technologies to evaluate risk and underwrite life insurance, has been limited to date. By Patrick Ashton, UK operations at Alula Insurance...
DMP SA is a Commvault Premier Partner
Data Management Professionals South Africa (DMP SA) has achieved the unique distinction of Commvault Premier Partner status on top of their Commvault Service Advantage Plus (CSAP) status, the only Commvault partner in the country to have attained both of these...
Kaspersky, Vox deliver protection for SA users
Kaspersky has partnered with Vox, an Internet Service Provider and telecom operator in South Africa, to boost cyber protection of local users. Vox was looking for consumer cybersecurity solutions that would strengthen the protection of its customers from malware....
PAICTA, Check Point partner to on cybersecurity skills access
The Pan African Information Communication Technology Association (PAICTA), an organisation that advocates for small and medium enterprises (SMEs), young people, women, and people with disabilities by creating an integrated and inclusive society through integrated...
What happens in cyberspace never goes away …
Social media can be a useful tool for potential employers, as valuable insights into the public and online personality of a candidate can be gleaned from past and current behaviour shared on a public platform. Annelize van Rensburg, director: executive search at...
Digital transformation is a business imperative
While digital transformation may seem like an overwhelming exercise for enterprises with a large investment in legacy infrastructure, the reality is that it has become imperative. By Amritesh Anand, associate vice-president at In2IT Technologies The longer businesses...
Senior Data Architect – Gauteng Johannesburg
A leading organisation in the medical field is seeking a visionary Senior Data Architect to spearhead the future of data and AI solutions in healthcare. This is a unique opportunity to be at the forefront of digital transformation, where your expertise will directly...
.net.core / Asp.net Integration Specialist – Gauteng Johannesburg
ENVIRONMENT:A rapidly growing leader in outdoor equipment is seeking an Integration Specialist to play a pivotal role in the organization. This position is responsible for managing the seamless integration of software systems and applications, ensuring efficient data...
Senior Networking Engineer
Job DescriptionAs a Senior Networking Engineer, you will be a key player in designing, implementing, and maintaining advanced network infrastructures for the company clients. You will work closely with the companies technical teams and clients to ensure optimal...
Intermediate Full Stack Developer (React / Angular OR Node.js OR .Net)
ENVIRONMENT:Are you a skilled Fullstack Developer looking to make your mark in a dynamic and thriving industry? Join a team at a well-established German IT services provider, with over 25 years of excellence in delivering top-notch solutions. They are seeking a...
Senior Networking Engineer – Remote Remote
Job DescriptionAs a Senior Networking Engineer, you will be a key player in designing, implementing, and maintaining advanced network infrastructures for the company clients. You will work closely with the companies technical teams and clients to ensure optimal...
Intermediate Full Stack Developer (React / Angular OR Node.js OR .Net) – Western Cape Cape Town
ENVIRONMENT:Are you a skilled Fullstack Developer looking to make your mark in a dynamic and thriving industry? Join a team at a well-established German IT services provider, with over 25 years of excellence in delivering top-notch solutions. They are seeking a...
Senior Networking Engineer
Job DescriptionAs a Senior Networking Engineer, you will be a key player in designing, implementing, and maintaining advanced network infrastructures for the company clients. You will work closely with the companies technical teams and clients to ensure optimal...
Intermediate .Net Developer
ENVIRONMENT:A Germany-headquartered company, driven by innovation and growth, is seeking a skilled and passionate Intermediate .NET Developer to join their Cape Town team in a unique role. From the outset, you will be responsible for delivering new features while...
Senior Networking Engineer – KwaZulu-Natal Durban
Job DescriptionAs a Senior Networking Engineer, you will be a key player in designing, implementing, and maintaining advanced network infrastructures for the company clients. You will work closely with the companies technical teams and clients to ensure optimal...
Intermediate .Net Developer – Western Cape Cape Town
ENVIRONMENT:A Germany-headquartered company, driven by innovation and growth, is seeking a skilled and passionate Intermediate .NET Developer to join their Cape Town team in a unique role. From the outset, you will be responsible for delivering new features while...
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